July 10, 2023

Should attractions use the Threads app?

Should attractions use the Threads app?

Threads, Meta's Twitter Rival, has had the best app launch is history by reaching 100 million subscribers in 5 days. But should your attraction be using Threads?

Threads, Meta's Twitter Rival, has had the best app launch is history by reaching 100 million subscribers in 5 days. But should your attraction be using Threads?
WEBVTT

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From our studios in Los Angeles and
Tampa. This is green tagged at Theme

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Park in thirty. I'm Philip.
He's Scott, and this week we're going

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to talk a little bit about Threads, Rogers the Musical, and what Disney

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is maybe getting right or wrong about
their app experiences. I don't know,

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Scott, have you heard about Threads? I mean, you're wearing some cool

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Threads today with rep But I mean, like I am, we the app

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Threads and I have and I have
and I have a brand new backdrop and

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everything. You know, it's it's
yes, I'm very textal right now,

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and I have my textile side going. But I have heard of Threads.

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I am probably one of the nine
people that has not joined. I do

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not have a Threads account yet,
but I am familiar with it. I

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know what it is. But because
of who you are, Philip, I

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know you know well, first of
all, you probably already have a very

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active accounts true, and secondly you
know everything about it. So go ahead

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and tell me, Philip, my
darling, what is the what's the story

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on Threads. I do have one
of the special badges that they gave out

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for people the first under three million
users, So there is that, okay,

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but yeah, So basically long Stray
short Threads is new Twitter. Threads

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is the Twitter competitor that was launched
by Meta, And basically it's kind of

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like stepping back in time a little
bit. Right now, it's a it's

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just launched, right so the functionality
is very stripped down. It's very fast,

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it's very clean, and basically it
looks pretty much like Twitter. You

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know, it's it's highlights texts.
You can upload videos and you can upload

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carousels of photos whatnot, but everything
is highlighted in the text is highlighted,

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so like, for example, as
on Instagram, where you're scrolling and you

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see the image first, right then
you see the caption, Threads is the

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opposite. You always see the text
first, and it's always kind of inlaid

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like a paragraph, and where you
see the text and then in late in

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it indented is the media if there's
media, So it really is looks like

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Twitter, feels like Twitter. There's
no dms yet, it's really just your

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posting threads. You're applying to threads
and whatnot. And the product manager at

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Instagram kind of has described it as
being more for public discourse, and he

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highlighted the fact that your replies are
kind of treated on the same tier as

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the original post itself, which is
what promotes kind of discourse versus the kind

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of the comment embed structure. And
you can see that. So like for

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example, when you're scrolling through on
Instagram, you might see a few comments

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from people, but they're definitely like
hidden. You have to like open up

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the post and read in and to
see all the comments. That's the opposite.

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This is the opposite model where you
really can see replies to big threads

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and you can expand them to see
more. So it's more focused on that

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discussion and type of thing. That's
that's what it's meant for. So it's

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also been the most successful product app
launch in history. It is at ninety

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seven million users as of this recording
right now, And just for context,

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it took Twitter five years to get
to one hundred million, and it has

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taken less than five days for Threads
to to reach ninety seven million, so

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it's very quickly kind of taking over. In fact, it has been growing

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so quickly that there have been outages
already on it just because of the I

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mean, like even Meta did not
expect it to be that successful. It's

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it's going very quickly. And I
think for context, the way you sign

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up is you use your Instagram account, So it's kind of like you're just

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pressing yes in a way, like
you're just going in and you're saying,

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yes, I want to install threads, and then you just kind of use

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your Instagram to create You can create
it without Instagram account, you can go

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around it. But what's making it
so easy to adopt is that that you

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can just go in and do that, and then they're linked together, so

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you can actually like get to somebody's
Instagram account from their threads and vice versa.

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So so it's making any and I
want to point out I want to

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point out that, you know that
is if we're going to compare apples to

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apples, that is the reason and
probably the sole reason that they have grown

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so quickly over five days. I
you know, we were we were chatting

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a little bit before the show,
and Philip was very very thrilled at the

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success of this, and I said, yes, but it's five days versus

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sixteen years. You know. The
even even in the press release they said

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they made allusion to the challenge is
not getting people to sign up. The

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challenge is getting people to continue to
utilize and continue to engage and continue to

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enact. And I think that you
know that is still that proof is still

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in the pudding. We still have
to wait to see. After five days,

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you cannot say that it is a
it is a smash long term success

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to great launch. There's no question
about that. It's a stellar launch.

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It's a record breaking launch. But
um, you know, you have to

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keep them continuing to be engaged.
And because it is so much like Twitter

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and Twitter, Twitter's numbers has been
have been going down. I'm curious to

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see what's going to happen. I
mean, obviously, it's the new thing.

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It's the new shiny thing, it's
the it's the the Pokemon Go,

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you know. Um and and do
people still play that anymore? They do,

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so, yeah, yeah they do, but it's not the ninety seven

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billion contrillion people that were playing it
when it first came out. Um,

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So it's I'm curious to see how
it stands. I'm not saying that it's

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not a successful launch. It's a
very successful launch. Um. What I

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am saying is we have to recognize
that the world does not end every news

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cycle, So we have to recognize
that this this is something that we're gonna

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have to keep an eye on as
it continues to move forward and to see,

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you know, how it grows and
how it expands. I think it

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does have a great leg up over
Twitter and the fact that it is just

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linked to everything meta, so you
know it's it's linked to your Instagram account

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and UM. But there are a
couple of challenges that I think people need

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to keep in the back of their
minds. At least I don't think many

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people have. UM. It is
very, very easy to join. You

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are absolutely correct. Some of the
negatives I've seen is it is damn near

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impossible to stop. You can you
can put your account on hold, but

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in order to delete your account,
you also have to delete your Instagram account.

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So UM as you're as you're logging
on, expect to have threads as

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lingering in the background, even if
you don't use it, UM lingering in

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the background as long as you have
your Instagram account. Now there is the

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possibility. Again I can't be a
mind reader, but there is the possibility

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that with threads, Instagram will become
less and less important, and it may

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go away. Who knows. Um, I'm curious. I am very very

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curious, because you know, Philip, you've you've talked about it too.

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You do a lot more in this
in this realm than I do. But

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even you say that, you know, the memes, the clip, it's

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the snips, the shortest possible bit
of content trends significantly higher than anything of

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any real well content. And so
I think that in that regard, it's

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probably going to be something that is
going to be very very popular. But

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on the flip side, my concern
is so many of the things on Instagram

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and even Facebook, for old people
like me, nobody reads it unless it's

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got a picture. And as you
say, this is text forward. So

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we'll see how this continues to trend. I don't know. I don't know.

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I just it's hard for me to
drink the kool aid after five days.

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It's hard for me to say this
is going to you know, reinvigorate,

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it's going to redefine what social media
is. And some people are saying

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that, and I don't. I
think that's really bold and I and I

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don't think it's accurate because quite honestly, they kind of said the same thing

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about my Space so, um,
well, I mean, to be fair,

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my Space did start things. I
mean my Space did, like did

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get the ball rolling on things right
like I like so I and Twitter got

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the ball rolling on things, and
Facebook got the ball rolling on things,

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and Instagram got the ball rolling on
things. But you know, is it

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going to be the be all and
end all? Time will tell? I

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think I do want to talk about
some of those items that you mentioned and

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have more of a conversation about it, because you know, I agree on

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your overall point in terms of like
it's new and we'll see, But where

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I differ in in in terms for
listeners on the show. My take on

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this would be you need to you
know, your social media team should have

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a plan for this now. I
mean you need you need to get started

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and make a plan for it.
That doesn't mean that you need to dive

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all in, one hundred percent hire
new people just to run your threats account.

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That does mean you need to talk
and make a plan about how are

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we going to be there? Are
we going to be there, How are

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we going to be there? What's
our voice going to be, what's the

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story, how are we going to
translate our brand? Story? Over to

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this thing. And I think that's
I would say you need to do that

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now. And that's because there's there
have been a lot of other Twitter competitors

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and none of them have been nearly
as successful, but none of them has

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been linked to already established that that
already, which makes it even more which

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I think, which makes it even
more critical. So why you need to

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have a plan for it? Like
I just think, um, and on

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some of the other items you mentioned, like, I think that well,

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let's let's talk about that one for
just a second. When you say you

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have to have a plan for it, how much different does the plan need

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to be than your Twitter your Twitter
plan? Why not just shift your Twitter

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plan too? Threats? That's a
great question. Um, I mean you

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make it sound like we have to
do invest in a whole if if threads,

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if Threads is going to be the
be all and end all that everyone's

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claiming it's going to be, which
it may be, I don't know,

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But if it is, why can't
you just shift? Why is it a

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we have to create something we have
to No, just take your take your

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messaging, take your voice that you're
using on Twitter, and move it to

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Threads. Yeah, so I actually
think that could work. Really honestly,

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I really do think that could work. I think that in a weird way.

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You know, you mentioned um,
you mentioned about the tech forward and

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the blah blah. I actually think
Twitter. So for those that have not

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been following Twitter, obviously, Twitter
has been having a lot of challenges,

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not just tech challenges, but they've
been having challenges. Of course with the

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new ownership at Elon, it's become
a sesspool. It's just really it's not

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it's people have been fleeing toward.
I mean, the timing of this was

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superb, like kind of like this
definitely will be a master class at some

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point in terms of how to launch
ABOUTCT whether or not it survives whatever.

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But in terms of the timing,
the launch they got perfectly. The timing

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was great, coming in right when
there was this, you know, they

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just imposed that character limit on accounts, you have to pay to read more

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tweets. I mean, it was
getting crazy, and then they stopped all

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moderation. So of course there was
there's just a lot of nonsense on Twitter

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to get away from. But I
guess overall it is the only difference I

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think in your strategy would be that
this is a newer has less features.

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This app has less features, So
it actually makes it more like people are

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engaging with text right now more than
they are with videos and images. So

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people are reading, yes, they're
re unthreat, they're reading what they're real

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so, they're reading news, they're
reading jokes, they're reading fun little twitts.

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So the only way that your strategy
would be different than on Twitter is

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Twitter had become so big with so
many features, with dms and with all

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of the re sharing images and starring
them and all this, that it really

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was more of like an Instagram,
like you needed to think about your images

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and your graphics more. You don't
need to do that as much on threads

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for that very reason, right,
Like, if you're going to use images

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and you're going to post stuff that's
for Instagram, and they're they're trying to

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make that line very clear. So, but didn't you just say that the

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plan was to add more, um, add more elements to threads as it

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rolls out, they have not.
They have not said they have any plans

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to add features currently. Oh I'm
sorry, I'm misunderstood. I thought said

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they han't rolled them out yet.
No, they're so I'm sure they will.

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You know, people are like,
we need really if anything, I

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think what they're going to do is
add more functionality to the search so you

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can find more because search is very
bare right now. But they haven't talked

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about adding more focus on media at
all. They're really trying to keep it

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text. This is this is Twitter
when Twitter starts. That's exactly right,

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That's that's exactly right. Yes,
this Twitter when Twitter started. So it's

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it's like it's again, here's an
old guy reference. So it's like MTV

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when they played music videos. Yes, you know, yeah, it's it's

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like Twitter when Twitter start. And
actually, it's funny you say that.

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That's what every revolutionary, that's what
everybody is saying. And it goes back

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to our pendulum thing. It's like
we got so crazy, Like you know,

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it breaks the question of like,
you know people a lot. There's

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a lot of people that did enjoy
a text based system of interaction with people,

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and then we got lost in videos
and all this crazy nonsense. And

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so now I think it's again,
it's I get right, time to swing

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back to hey, And you're right
it eventually it'll swing back away, just

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as things do. Right, but
like you know, I think that's what

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makes it interesting. And anyway,
I because and you know, the interesting

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thing is, I stopped using Twitter
years ago. I still have an account,

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but I just don't post anything to
it unless unless it's linked to something

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on Instagram the way it used to
be. You know, the only reason

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I did it was to throw another
just put another hook out there. And

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because I'm not trying to keep up
with, you know, my high school

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or college friends, because I'm not
a a young professional trying to figure out,

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you know, where where everybody is
going to go have drinks after work.

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UM, chances are good I probably
won't use threads much either. UM,

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I will get an account just because, as you say, it is

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something that is a communications tool and
there should be some sort of strategy to

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it. Because I'm not usually working
a brand, UM other than my own,

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I don't really have to work too
hard to maintain that because I don't

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think that my clients will be searching, will be doing job searches on threads.

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I think that I still think that's
going to stick with LinkedIn. UM,

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you know, there there may there
may be some one offs there,

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but I think it's unlikely at this
point. I mean, they very rarely

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did job searches on Twitter. Yeah
for you know, well for what I

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do. I mean, all the
things you're saying are correct. Like I

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bring it back to the point of
how I think our listeners should be thinking

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00:14:56.840 --> 00:15:03.240
about this again, Like you're not
looking to have a conversation in public discourse

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with people, right like like you're
not, Like you're not Like, Okay,

220
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let's debate how you know the line
between education at a museum and entertainment.

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Let's start a big debate about that. That's not what you're trying to

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do, right like that, So
so of course, like it's not.

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But that's what I mean when I'm
like, think about you know, at

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this point, I think Facebook has
become just an ad platform that the you

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know, the best way that brands
use Facebook is just by putting adds out

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there. There's no organic reach.
Right then you get to Instagram, there's

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some organic reach, but you have
to have pretty photos and pretty videos and

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kind of have fun with people.
So again, it's the same thing on

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thread it's threads. It's like there's
one hundred percent organic reach right now because

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there are no ads, right and
who knows how long that'll take to be

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They Here's the other big thing about
Twitter versus this one is they Meta does

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not need to make money on this
at all. It's completely they make They're

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making all their money on the extra
data they're getting. They do not need

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to put any average tisment in this
at all, so which means they can

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they can wait and let it grow
until it gets a critical mask. But

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anyway, organic reaches. I'm glad
you mentioned I'm glad you mentioned extra data.

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By the way. Oh yeah,
the data is concern. It's another

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huge data um additional scamming. But
you know it's no different than TikTok,

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right, and we talked about that. We already talked about TikTok, and

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a lot of people use burner phones
for it. I'm just saying, like

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each person is going to have their
own threshold for their data usage or not.

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I think I think that that is
it's a separate pile from if you

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as a brand want to make that
your standpoint, Like you want to say

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we're not going to use this because
of our data concerns, that's fine,

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but like then have that discussion right
with your social media teams, so you

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have you have that way to go
when if it comes up like we don't

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use TikTok and we don't use threads
because our concern for data, that's fine.

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And where I agree with you,
where I agree with you one hundred

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percent full if even though it sounds
like I don't I'm not as sold on

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00:16:55.399 --> 00:16:57.440
the platform, it sounds like as
you are. But at the same time,

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I think you are one hundred percent
correct in the fact that everybody listening

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involved with the park or if you
are, you know, um, trying

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to to have one on one personal
engagement with with your your guests or your

254
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clients. Um, you need to
have a plan. You need to explore

255
00:17:15.599 --> 00:17:18.640
it. You cannot stick your head
in the sand and say la la la

256
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la la. You know. Um
it's that is not a wise choice.

257
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My only point is I also would
not um say, you know what,

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we're not going to buy any other
form of advertising. We're going to put

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00:17:30.119 --> 00:17:32.799
all of our all of our time
and effort into threats. It's we're not

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00:17:32.839 --> 00:17:33.880
at that point yet. Yeah,
yeah, yeah, We're not that point

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yet. Yeah. So just look
at it, explore it, recognize that

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there are going to be some concerns. It is not the Golden Boy.

263
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It is not squeaky clean, but
right now, because it's well original Twitter.

264
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I mean, let's be honest,
it's nothing really new. It's going

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back to where it's the pendulum swing. It's the cyclical motion of nostalgia.

266
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We're back. It's nostalgia. Yeah, it's vinyl, you know, it's

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it's playing music on vinyl again.
Um, it is. It is the

268
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It is the simplest and if it's
successful, I would make I would make

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a pretty hefty wager that it won't
stay that simple if it's successful, because

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they will find ways that you yeah, they will find ways to sell ads,

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they will find ways to monetize more. Um, you know, I'm

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sure dms will come in next.
And I think that I think that users

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are You're going to need to cut
through a lot more with your verbiage because

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you know, as you say,
the comments are held at the same level

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as the original post, which means
without a strong search engine as you mentioned

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earlier, Uh, it's gonna be
you're gonna have to cut through a lot

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of crap. Yes, And it's
not going to be something like TikTok where

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people can just watch it instead of
TV. They can you know, scroll

279
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through TikTok and find all kinds of
stuff here, They actually have to read

280
00:18:56.039 --> 00:18:59.000
stuff, so it's sort of like
it's sort of like going to the bookstore

281
00:18:59.000 --> 00:19:02.799
and reading the covers of all the
books take significantly longer and people have to

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have significantly more patients for it.
So recognize who that is. I think

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that, you know, after we
get over this shiny penny phase of the

284
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first you know, five days that
we're in right now, once we get

285
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past that, I think we really
have to look at who's using it,

286
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how are they using it, because
quite honestly, the way it's being used

287
00:19:19.359 --> 00:19:25.680
now is in my opinion, false
data because you don't know yeah yeah,

288
00:19:25.720 --> 00:19:27.519
yeah, well you don't know yeah, And this is this is something new

289
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that anybody who goes, oh,
threads got to get on it. I

290
00:19:30.640 --> 00:19:36.359
gotta hurry, yeah. So and
and just to clarify, like Twitter settled

291
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in terms of who's who used right
the user thing, Like the reason Twitter

292
00:19:40.640 --> 00:19:44.640
was so influential is because it's settled
and you know, really settled in that

293
00:19:44.759 --> 00:19:48.680
niche of breaking information. Right,
So until we figure out, to Scott's

294
00:19:48.680 --> 00:19:51.000
point, how this is. But
I just want to to to wrap up

295
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on this topic. My recommendation for
attractions for listeners would be, you need

296
00:19:55.079 --> 00:19:59.359
to understand that this is this is
not a broadcast channel. You're not going

297
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here on broadcast asking information. You're
going here if you want to discourse with

298
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your followers and your fans. And
I think that that is going to be

299
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the most difficult part for attractions because
in order to have discourse, you need

300
00:20:11.359 --> 00:20:14.960
to understand the voice of your brand, which means you need to understand are

301
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we are we witty? Are we
snarky? Are we educational or professional?

302
00:20:18.480 --> 00:20:19.880
What do we reply to? What
do we not reply to? Like where

303
00:20:19.920 --> 00:20:22.400
are battles that we're choosing to have
all that kind of stuff. You need

304
00:20:22.440 --> 00:20:26.039
to know all that ahead of time
where you go into it. And if

305
00:20:26.039 --> 00:20:34.880
you want examples people who are absolutely
killing it. Universal is absolutely like it

306
00:20:36.039 --> 00:20:40.119
is unusual how well they are doing
at this. So go look at their

307
00:20:40.160 --> 00:20:45.440
accounts, look at especially Horror Nights
Orlando. It wouldn't you know. There's

308
00:20:45.480 --> 00:20:48.880
a story going around that Threads was
developed by ten people and that was the

309
00:20:48.960 --> 00:20:52.440
launch team for this is ten people. I almost feel like Universal has more

310
00:20:52.480 --> 00:20:57.519
than ten people assigned to just running
their Threads account. Because theyre this is

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how it's done. Folks are replying
to feedback on there, they're replying to

312
00:21:03.200 --> 00:21:07.160
people who mention them. Everything they
do is witty, everything is in its

313
00:21:07.359 --> 00:21:11.960
you know, you can tell a
marked difference between the Horror Knights Orlando account

314
00:21:12.000 --> 00:21:17.000
and the Horror Knight's Hollywood account and
the Universal Parks account. Each one has

315
00:21:17.000 --> 00:21:19.759
its own voice, its own words
that are used, its own kind of

316
00:21:21.400 --> 00:21:25.920
you know, Universal Horror Nights Orlando
is mischievous, and it's pranky, and

317
00:21:25.920 --> 00:21:30.359
it's kind of devilish. It's got
that kind of devilish humor versus Universal that's

318
00:21:30.400 --> 00:21:33.559
just kind of you know, and
and they're kind of killing Disney. I

319
00:21:33.559 --> 00:21:37.440
mean, there really are. There's
a lot of like just it's it's a

320
00:21:37.440 --> 00:21:38.119
lot better. So I would say, just you can go look at that

321
00:21:38.160 --> 00:21:41.640
brand and you can see what I
mean when you're like, how you know

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00:21:41.799 --> 00:21:44.559
all those little things that we used
to have to worry about, you know,

323
00:21:44.599 --> 00:21:48.079
back with our brand, kids,
like do we punctualize? How do

324
00:21:48.119 --> 00:21:51.440
we punctualize things? You know,
where do we capitalize letter? All that

325
00:21:51.519 --> 00:21:53.720
kind of stuff, even all that
stuff type fonts is no longer brand.

326
00:21:53.920 --> 00:21:56.839
Let's just let's just say it right
there. Yeah, type fonts no longer

327
00:21:56.880 --> 00:22:00.920
brand. Type font is nobody,
no type fond is no longer brand.

328
00:22:02.039 --> 00:22:04.359
Brand is what people feel about your
your your company. So I agree with

329
00:22:04.359 --> 00:22:07.000
you, Philip. Identify what that
voice is going to be, what you're

330
00:22:07.000 --> 00:22:11.359
comfortable with doing, and is that
enough to cut through the other noise that

331
00:22:11.400 --> 00:22:17.039
people are reading on threats? I
okay, well, all right, moving

332
00:22:17.079 --> 00:22:21.839
on. Our next thing is Rogers
the musical has launched at Disney's California Adventure.

333
00:22:22.240 --> 00:22:26.039
It started in in pre launches and
kind of pre rehearsals, and now

334
00:22:26.079 --> 00:22:32.279
it is going strong. It is
playing it's dark Sunday and Monday, and

335
00:22:32.319 --> 00:22:34.880
it is playing the rest of the
rest of the week Tuesday through Saturday.

336
00:22:36.440 --> 00:22:40.119
Interesting that it is dark on a
Sunday, which is interesting. UM there

337
00:22:40.119 --> 00:22:45.680
are four shows daily and just for
some specs on this UM so the storylines

338
00:22:45.720 --> 00:22:49.400
about thirty minutes. It is a
full musical with full stage production. I

339
00:22:49.440 --> 00:22:53.319
did get to see portions of it, so it is. It is very

340
00:22:53.359 --> 00:22:56.960
good. Ac it's Disney quality rights, the Disney quality musical. It's of

341
00:22:57.000 --> 00:23:02.759
course kind of taken from It's a
musical that is lifted from a series,

342
00:23:02.880 --> 00:23:06.519
so it's almost like a spin off
of a spin It's very meta and how

343
00:23:06.559 --> 00:23:10.920
it got to that point where it
is. But in order to get seating

344
00:23:10.960 --> 00:23:15.079
for it, you have two options. One option is to use the virtual

345
00:23:15.160 --> 00:23:18.480
queue, which requires the app.
So you go into the app at either

346
00:23:18.640 --> 00:23:22.480
ten am or two pm and you
join the virtual que and you are then

347
00:23:22.720 --> 00:23:26.599
randomly assigned one of the four show
times for the day. If you don't

348
00:23:26.599 --> 00:23:29.119
want to deal with that, or
you don't know about that, or you

349
00:23:29.160 --> 00:23:32.119
show up to the park on a
day pass during the middle of summer,

350
00:23:32.160 --> 00:23:34.839
like a lot of people who are
visiting for their only Distney trip. You

351
00:23:36.799 --> 00:23:42.200
can go up and purchase a guaranteed
spot for thirty dollars from the ticket window

352
00:23:42.240 --> 00:23:45.920
there, or you can try your
luck at the stand by que. The

353
00:23:45.920 --> 00:23:51.359
standby que, you know again,
you're waiting no guarantees by the time you

354
00:23:51.400 --> 00:23:56.119
get into the stand by que into
where you're going to be. So yeah,

355
00:23:56.119 --> 00:24:00.559
and just one more thing too on
this. I did get to get

356
00:24:00.599 --> 00:24:04.880
in to see it, and the
show closed down after the first scene where

357
00:24:06.599 --> 00:24:08.720
he's transformed, he goes into the
machine, receives a suggestion, it comes

358
00:24:08.720 --> 00:24:15.279
out they stopped the show, and
I will say it is probably one of

359
00:24:15.279 --> 00:24:19.160
the worst show closest I have ever
been through. And Disney, man,

360
00:24:22.119 --> 00:24:23.440
I don't know, it was bad, and I just want to compare the

361
00:24:23.480 --> 00:24:29.720
two. I saw a show close
at Universal for the Born Stunt Tacular,

362
00:24:30.319 --> 00:24:33.119
and that show close, it went
dark, things paused, and then the

363
00:24:33.119 --> 00:24:37.279
stage manager comes out on stage and
she walks you through the entire process,

364
00:24:37.319 --> 00:24:40.599
and honestly, let me just tell
you, it felt like therapy. It

365
00:24:40.680 --> 00:24:45.400
was the best show close I'd ever
experienced. You know. She she was

366
00:24:45.440 --> 00:24:48.599
like, I'll she was like,
think of me as your bridge between the

367
00:24:48.599 --> 00:24:52.480
technical team and what and the show's
going on, and she would she would

368
00:24:52.559 --> 00:24:59.400
kind of like intermingle what was happening
with also statistics and audience interaction. So

369
00:24:59.440 --> 00:25:03.160
it's like it's own show as a
dark and versus the Disney one where everything

370
00:25:03.240 --> 00:25:06.880
just went dark and people sat there
for two minutes before they even played a

371
00:25:06.960 --> 00:25:08.960
sound cue to tell you hold on, and then you sat there for another

372
00:25:10.079 --> 00:25:12.039
ten minutes until they canceled it.
And at no point that I don't wan't

373
00:25:12.119 --> 00:25:15.000
say anything. There was no people, There was not an apology, there

374
00:25:15.039 --> 00:25:18.759
was no anything. It was terrible
versus the boy and I later found out

375
00:25:18.799 --> 00:25:23.559
to give the universal to I don't
know if I I'm sure I'm allowed to

376
00:25:23.559 --> 00:25:26.079
share this, but I found out
later from somebody who shall not be named,

377
00:25:26.400 --> 00:25:33.640
that they actually employ an actor for
that purpose of just coming out and

378
00:25:33.720 --> 00:25:37.960
doing the stage the tech clothes.
Yeah. I was just gonna say,

379
00:25:37.160 --> 00:25:42.039
and this is this is living proof
why you should script and write and rehearse,

380
00:25:42.200 --> 00:25:47.200
yes, and prepare for and be
ready for a show close. Yes,

381
00:25:47.240 --> 00:25:48.599
Because if you've got a show close
that, as you know, to

382
00:25:48.680 --> 00:25:56.599
use your words, is like therapy
someone who basically creates a show to take

383
00:25:56.680 --> 00:26:00.240
the place of the show or to
stall long enough for hopefully the tech to

384
00:26:00.279 --> 00:26:03.000
get sorted out, or to you
know, yeah, to have all of

385
00:26:03.000 --> 00:26:07.640
that when when we're running into these
high tech shows. That is to me,

386
00:26:07.720 --> 00:26:10.640
that's essential. You know, even
back in the day, we had

387
00:26:10.880 --> 00:26:15.240
um, we had scripted and rehearsed
voiceover, live voiceover announcements. We then

388
00:26:15.319 --> 00:26:22.640
later did a series of five different
voiceover announcements as dwaya show closed. You

389
00:26:22.680 --> 00:26:26.640
know, you can't just say a
show's never gonna go down. You've got

390
00:26:26.640 --> 00:26:30.240
to be prepared for it. But
let's take half a step back here,

391
00:26:30.680 --> 00:26:36.200
let's go into the guest experience.
Let's talk a little bit about how much

392
00:26:36.240 --> 00:26:40.720
fun it is to go and see
this show. Once you're there, it's

393
00:26:40.799 --> 00:26:45.640
great. However, once again,
Disney, you have made the guest experience

394
00:26:45.799 --> 00:26:55.160
something that either is a just because
there are I think of people older than

395
00:26:55.200 --> 00:27:00.119
myself who don't understand the app,
who don't have who don't even necessarily have

396
00:27:00.119 --> 00:27:03.000
a smartphone. And yes there are
still people out there with that now they

397
00:27:03.000 --> 00:27:08.480
may not be going to Disney.
That's possible, but or you either have

398
00:27:08.559 --> 00:27:14.039
to have a smartphone or pay thirty
bucks or stand there and not get a

399
00:27:14.119 --> 00:27:18.039
waste. So, yeah, this
is clearly the happiest place on earth.

400
00:27:18.119 --> 00:27:22.039
Let me tell you, no,
it's not. It's not, and it's

401
00:27:22.079 --> 00:27:26.400
it is. Why I'm so glad
that in Florida, Disney is moving further

402
00:27:26.440 --> 00:27:33.519
and further away from their requirements for
you to plan out your entire day electronically,

403
00:27:33.079 --> 00:27:37.039
so that you know, you spend
the whole morning figuring out what you're

404
00:27:37.039 --> 00:27:40.559
going to do the rest of the
day, and you basically have you start

405
00:27:40.599 --> 00:27:44.200
the day cranky and frustrated because you
didn't get what you wanted to get,

406
00:27:44.240 --> 00:27:49.480
and it just I'm sorry. I
think this is a horrible way to do

407
00:27:49.519 --> 00:27:52.839
business. I think it is a
horrible way to do business. You have

408
00:27:52.920 --> 00:27:57.200
to make certain that the guests and
the guest experience getting into and out of

409
00:27:56.920 --> 00:28:00.799
your park, getting into and out
of your attractions, the comfort while they're

410
00:28:00.799 --> 00:28:04.559
in the attractions has got to be
as important as the show itself. And

411
00:28:04.720 --> 00:28:10.279
the only reason Disney can get away
with it is because they're Disney and there

412
00:28:10.319 --> 00:28:14.759
are there are avid enough fans that
are willing to put up with all of

413
00:28:14.799 --> 00:28:19.000
this malarchy in order to in order
to be able to say yes, I

414
00:28:19.039 --> 00:28:25.200
saw Rogers or part of it until
it went down. Yeah, So again,

415
00:28:25.319 --> 00:28:27.640
I am not I'm not a fan
of this at all. I think

416
00:28:27.680 --> 00:28:32.759
it is I think it is convoluted, and it's just a small example of

417
00:28:32.799 --> 00:28:34.279
what Disney is doing. You know, Philip, you were talking about like

418
00:28:34.279 --> 00:28:38.400
Ogi Boogie Bash that right now.
Ticketting for that is a is a total

419
00:28:40.200 --> 00:28:42.359
disaster. It's the same thing,
you know. It's it's like it's like

420
00:28:42.400 --> 00:28:48.119
Disney is surprised that people are interested
in live entertainments. It's like they're like,

421
00:28:48.160 --> 00:28:51.720
oh, yeah, I guess people
didn't want to go see Rogers.

422
00:28:51.720 --> 00:28:57.480
The musical and it's like what um
yeah for for Ogiboogie Bash. The tickets

423
00:28:57.480 --> 00:29:02.759
for the annual pass olders went on
sale on July twice. On June twenty

424
00:29:02.759 --> 00:29:06.680
seventh, and that was a pre
like a like a pre sale. It

425
00:29:06.759 --> 00:29:10.119
was limbed number. They sold out
immediately right. I spent eight hours in

426
00:29:10.200 --> 00:29:12.960
the que and didn't get tickets just
for reference eight hours. I had to

427
00:29:14.039 --> 00:29:17.400
keep that que open and checking on
that to get in and it still was

428
00:29:17.440 --> 00:29:19.759
sold out. Then on July twenty
nine, or sorry, on June twenty

429
00:29:19.839 --> 00:29:23.799
nine, two days later, they
opened for general sales, and so many

430
00:29:23.799 --> 00:29:26.759
people tried to get tickets at the
whole system crashed, and so some people

431
00:29:26.799 --> 00:29:32.039
did but some people still did get
sales, but most of them got kicked

432
00:29:32.079 --> 00:29:37.519
out after waiting in line again because
the system crashed. On July sixth,

433
00:29:37.039 --> 00:29:41.920
they announced that they're going to reopen
them on July eleven, So we're now

434
00:29:41.960 --> 00:29:45.079
two days away from the next phase. And and but they're not saying how

435
00:29:45.119 --> 00:29:48.839
many available. They're like, you
know, we'll have some available to sell.

436
00:29:48.920 --> 00:29:52.319
So I don't know. I mean, it's like, um, I

437
00:29:52.440 --> 00:29:55.119
understand. They added a few extra
nights to be up to twenty five nights,

438
00:29:55.160 --> 00:29:59.160
but like, you know, I
don't just it's so stressful to even

439
00:29:59.200 --> 00:30:02.400
try and get a ticke for this
event. The same thing, it's so

440
00:30:02.400 --> 00:30:06.119
stressful try and get a virtual Q
seat to get in to see Rogers if

441
00:30:06.160 --> 00:30:08.720
you have to. You know,
it's it's it's so stressful, just like

442
00:30:08.799 --> 00:30:12.200
just to experience live entertainment. And
it's like Disney's like surprised. I'm like,

443
00:30:12.200 --> 00:30:15.640
oh, we didn't know Peo would
want to come to Ogy Boogie Bash.

444
00:30:15.640 --> 00:30:18.319
Well, we just thought it was. But it's not just live entertainment

445
00:30:18.319 --> 00:30:22.119
either. I mean, as as
we were talking about before the show,

446
00:30:22.200 --> 00:30:26.799
Genie Plus Disney Genie um plus pricing
is going to start changing now as well,

447
00:30:26.319 --> 00:30:30.200
um you know, with different parks, different price points, different multiple

448
00:30:30.200 --> 00:30:34.680
price But again it is to me, it sounds like the focus is let's

449
00:30:34.720 --> 00:30:40.519
make it easy on us as a
company to take people's money or to to

450
00:30:41.480 --> 00:30:44.079
run people, so we don't have
to staff as many people, so we

451
00:30:44.119 --> 00:30:48.000
don't have to as opposed to looking
at the guest experience. I think it's

452
00:30:48.440 --> 00:30:51.880
I think this is a sad a
sad thing, but hopefully, I mean,

453
00:30:51.920 --> 00:30:56.160
obviously it's working for Disney in California. In California, UM, it's

454
00:30:56.240 --> 00:31:00.079
they're starting to they're going the opposite
direction in Florida, so we'll see you

455
00:31:00.119 --> 00:31:03.720
were. And who knows, maybe
there're two different test markets, you know,

456
00:31:03.720 --> 00:31:06.440
maybe they're going how which one,
Which one's going to work? I

457
00:31:06.480 --> 00:31:10.319
don't know, I don't know.
I do know however, that unfortunately we're

458
00:31:10.359 --> 00:31:11.960
out of time for this week.
UM, we got we got in a

459
00:31:12.039 --> 00:31:18.119
roll there. Um. So hopefully
you've enjoyed listening to Philip and I ramble

460
00:31:18.160 --> 00:31:22.880
about our our take on the latest
in social media and the frustration of getting

461
00:31:22.880 --> 00:31:26.880
into Disney. Um it's just two
of our topics for today. But the

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00:31:26.920 --> 00:31:30.240
good news is if you didn't enjoy
it, we'll be back next week with

463
00:31:30.319 --> 00:31:36.119
an entirely new set of things that
we will rant and ramble about, and

464
00:31:36.160 --> 00:31:40.480
hopefully you'll be here and bringing all
of your industry friends to Green Tag Theme

465
00:31:40.519 --> 00:31:42.960
Park in thirty on behalf of Philip
and myself. We'll see you next week