Why do guests jump lines?

WEBVTT

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Because this week in Los Angeles and
Tampa. This is Green Tag Theme Parking

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thirty. I'm Philip and I'm joined
as always by Scott Swinston of Scott Swinson

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Creative Development. Hello Scott, Hello
Philip. How's your week going. It

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is fantastic because I just made it
back from Orlando. I do enjoy being

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home. Not that I don't enjoy
Orlando, you know, but also I

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enjoy being home. But while I
was in Orlando, I did get to

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see some of the new things that
have opened. Yea there that we can

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talk about. There's quite a bit. There's quite a bit, Oh my

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gosh, there's It is a summer
seasons and the parks are swinging pretty hard,

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I think with this year's summer season. So the first thing I want

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to talk about is a sensational the
new Nightly Lagoon Show at Universal Orlando,

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and it essentially it's a new Lagoon
show there, but it mixes all the

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mediums. So basically it's a Lagoon
show, but it with drones, so

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the drones are mixed into it.
But just for people that maybe have not

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seen the Lagoon Show in the past, it does mix all the mediums,

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so there's fireworks, there's two hundred
and twenty eight fountains, there's projection mapping,

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there's a original pomp composition that everything
goes to, and then now there's

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six hundred drones and a little small
details that people may not have realized.

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But this show, the projectors have
been upgraded so they are like a four

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K mapping, so it's a little
bit higher quality of the mapping. So

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if you have never seen this at
all, think of kind of like World

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of Color, if you added like
fireworks and also like mapping on the buildings

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and also like drones. So it
really it's the reason I want to talk

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about it first is because it really
truly does hit at that thing we've been

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talking about for I don't want to
say years, so maybe hasn't been that

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long, but we've been talking for
quite a while about how what role drones

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are going to play and the integration
of them into shows. And to be

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honest, I thought the show was
excellent. I thought it was magnificent,

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and I thought that exactly what we
talked about, the mix of drones into

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the show to support the narrative was
really well done. And I got to

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talk a little bit with some of
the folks there just about some of the

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logistics, and as Scott mentioned,
yeah, there are a lot that goes

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into mixing drones with fireworks. You
know, the dust does you know,

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can interfere with their ability to fly. There's also other things like that I

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didn't think of, which is that
essentially, the more complicated, you know,

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the image, the more it can
only be viewed from one angle.

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So if you're trying to make a
logoon show it has such a wide viewing

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angle, you really need to simplify
the image so that as it's kind of

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rotating, people can tell what it
is. So there's all these logistics with

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it. But essentially what they did
with this is there's six hundred drones and

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the drones just kind of accent the
scenes, but they are over They're kind

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of over a building in the back. So what they've done is that kind

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of mapped out where the wind would
blow and where the ash might go it's

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ash trails, and then the drones
are in a different area. But because

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of the like the way that the
viewing area works and the depth of field,

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it looks like they're all in one. Like it looks like you're looking

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at it and it's all one show. But actually the drones are like above

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a building in the way background.
But because of the way it does and

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that way you know it, they
can accent the show and they can still

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they can fill a much higher spot
than the fireworks can get honestly. But

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they're also over a building, so
in case something like falls or whatnot,

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you know that the fall zone is
not over people, right, it's all

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in their control. Well, and
that's that's it. I love the fact

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that you mentioned that sort of depth
of field concept because that's true with pretty

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much any nighttime show. That's true
with fireworks too. You know, when

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I was in San Antonio, is
there for the kickoff of their their sixtieth

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anniversary more, there's so much more
to see as EA parade and fireworks show,

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And because they are, they have
brought back Pyro in their ski show,

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which happens at night Pyro Rock Band, et cetera. The fireworks are

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being shot from a different location,
but the guests aren't going to notice it

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because again, on a black sky, there's very little depth of field.

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So with with drones, as you
say, you know, you can have

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a layer of drones, a layer
of fireworks, a layer of fountains,

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and a layer of projection, and
they don't need to be anywhere near each

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other. However, when you have
no point of reference, no bright clouds,

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you know, on a dark,
black night sky, it's very,

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very difficult to make out the difference. And my guess would be, I

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don't know this for a fact,
but my guess would be that the drones

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have different buildings they can launch from, simply based on which way the wind

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is blowing. Because another thing that
I'm curious and because when I saw this,

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I was like, well, first
of all, I know a couple

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of people who have been working on
it. I've worked with a couple of

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them on different projects. And the
one thing I was concerned, not even

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concerned, curious about is fireworks in
most cases put off smoke. Yep,

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they actually and and is that going
to Did you find that it impacted the

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drone elements to the point where you
either couldn't see them or felt like,

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oh, I wish this were clearer. Did you notice that at all?

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Yes? And no, not really. I think the way they positioned the

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drones was kind of so far,
like, so far up to the right

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of the viewing, you know that
they seemed pretty pretty far away from the

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fireworks. But I do think towards
the end, when you just have all

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this stuff that has collected throughout the
show, you know how it is,

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I think then enough was a little
obscured. But then you're dealing with that's

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the time to use that's the time
to use lasers because you've got all kinds

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of particulate in near correct, And
they do so they do, they use

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everything, which I thought was was
really well done in that they were able

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to. I did notice that like
the drones that formed you know, letters

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were in the beginning of the show, and towards the end of the show

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is like just shapes because you know, then there's lasers and there's all this

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leftover residue and not and then there's
water vapor to I mean, there's all

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everything is all over the canvas.
Correct. So yeah, again, once

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you get particulate in the air,
it's great for lasers. It's it's great

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for lighting effects, but it's less
good for drones and video mapping. So

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depending especially depending on where the throw
distance is and all that sort of stuff.

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You know, that's I think it's
interesting that this is is opening now,

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because you know, last week we
talked about the drone show at Disney

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Springs, and it is just a
drone and lighting sho show. I was

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remiss in not pointing out that they
did do some really clever lighting effects to

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reinforce the images that were created by
the drones. But I think so Now,

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now let's talk a little bit about
trending and competition in Orlando, because

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now Disney has a drone show that
does not require park admission and has eight

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hundred drones, and they're very they're
very proud to say that, very loudly

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and very quickly, eight hundred drones, and Universal has one that has drones

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plus a bunch of other things.
And if I'm going to envision the show,

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because I, in fairness have not
seen it yet, if I'm going

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to envision the show, I'm going
to guess that the drones are there to

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accentuate a really good lagoon show,
because their lagoon shows have always been really

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strong, and my guess is they
have been integrated to accentuate, not to

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be a standalone element. But yeah, that's kind of what I pointed out,

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or you know, I kind of
made the thing that I'm sure I

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said there was probably going to be
memes next week about how you know,

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it's like universals like hold my beer
when it comes to shows, you know,

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like new shows launching. But I
think really even the regular guesser everyone

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seemed to realize that there's really they're
not. You can't compare them because you're

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right, like this is, you
know, this is like World of Color

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on steroids with drones, you know, versus the other one, which is

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just a drone show in a free, open area. So they're not all

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the same. This is using drones
to accentuate areas. And I think also

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the way in which they use them
is well, it's just it works for

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that for that medium, like for
example, well a few other things,

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just just to I never explained this, but just to explain the premise of

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the Lagoon show is that you know, you're following the symphony of music kind

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of, so basically it's all linked
through music and that goes through all these

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different ips, but the through line
is supposed to be music, and they

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did bring in a lot of ips
that they have not used in the past,

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and I think it was very visible. You could tell when when it's

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like you know, people were like, oh yay. But then there was

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an ip that people liked and it
was like oh my god, you know.

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And some of the interesting ones were
Et and Ghostbusters, Jaws, you

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know, universal monsters. I mean, stuff that you don't it's really new

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for that and so yeah, yeah, so for but for example, for

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Jaws, you know, you hear
the Jaws music and you see all the

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waves and the lasers and whatnot.
But then the drones make the outline of

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the shark, but they just they
pulse. So when it's like Donna and

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then the drones appear as the shark
and in the sky and then disappear immediately,

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and then they float to another location
and then Donna and they come up.

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So you get so they're using it
as an accent. You know,

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you're not there for like to be
part of the show. It's just to

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say, oh, there's a shark
and you can see him. But it

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builds that into patient. So I
thought stuff like that has done really well.

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I mean it's it's uh, it
feels to me like it's aiding the

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storytelling instead of instead of they're like, oh, what do we put in

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the corner? Right? You know? And same thing they did, you

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know, with the Ghostbusters. So
the drones are showing the Ghostbuster flashing emblem,

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you know, on you know,
the Ghostbuster, they're not you know,

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there were some awkward moments, like
there's a Shrek and Donkey drone but

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because of the because of the wind, it looked like they were going to

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kiss because they were like the drugs
are like floating together. It's like Shrek

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and that's the next film. Yeah, So it's really and that was a

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So I think things like that an
evening on Fire Island, it'll be it'll

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be lovely, it'll be lovely.
Yeah, I'm sure they're gonna a d

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or fix those kind of things because
you know, people tell but but yeah,

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it was a anyway, I think
it was really well done. It's

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I think it's going to be what
we this. I think I sense this

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is the future of these type of
shows. We are using accents to extend

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your canvas, right, it sounds
like exactly that. It sounds like they're

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using the right tools to their to
the greatest advantage. And I noticed that

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too in the in the images and
the videos that I had seen of you

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know, the Disney's Castle show incorporating
drones with fireworks there, so it sounds

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like it sounds like they got it. It sounds like they're they're using it

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to the best of their ability and
utilizing them for what you need to use

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them for, because you can't,
let's face it, you can't make fireworks

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spell out a logo or be a
giant shark or it look like et you

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know that that technology does not exist. However, drones can do that,

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and then you can reinforce it with
As we talked about like several weeks ago,

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if not a month, several months
ago, the difference between drones and

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fireworks is fireworks have that that percussive
vibe that hits you in the chest and

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and drones just simply don't have that. So if you've got that opportunity,

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that's that's great. How much how
much three dimensional work do they do with

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the drones, because that was one
of the things that really impressed me about

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the Disney show. Yep, there
was a little bit, but not everything.

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So for example, the they made
the Hogwarts crest out of drones during

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the Hogwarts section, and that kind
of turned around, so the crest was

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imagine the crest is here, and
then it kind of rotates like this,

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you know, so that you know, kind to kind of show that it

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was moving. And then there were
some other sequences that did move a little

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bit, but not as really not
as much three dimensional. It was really

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more of like yeah, does little
pulses, and it's some of the early

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in the show, some of the
you don't recognize this music. It's about

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a shark, it's about eto,
it's about yeah yeah. And that makes

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total sense that that seems like a
good use of good use of technology.

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Yeah, Okay, speaking of maybe
a good use of technology, I'm not

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sure. I guess we'll see.
So we didn't talk about this last week,

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but A Quiet Place was announced,
going both to Hollywood and Orlando.

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The only thing I thought was interesting
about this is that they mentioned specifically that

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the Haunt will embrace unique sound design, because of course, the whole thing

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about these films is they're silent,
right, and they're all about about,

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you know, a quiet place,
right, But that's kind of the opposite

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of what we think of for Halloween
Hornonites. So again the execution for this,

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they do mention that they're going to
use unique sound design and special effects

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to convey the ominous sense of dread, and they're going to incorporate the use

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of American sign language for the first
time ever within a hanted house, to

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their hot houses, to both sides. So I don't know, Scott,

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like, what do you think about. Is this one of those things where

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we're going to watch and see how
it actually what it actually looks like,

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you know, because in the picture
they're painting, it seems like this is

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going to be a thing where there's
no yelling or anything at all. It's

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all ominous you know, curtains,
you know, curtains to control the sound.

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Ominous sound, you know, directional
sound. And then everyone's using sign

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language to communicate. And then there
are these scenes where you know that the

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creatures come, but that's kind of
tonally, could be very different than what

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we expect, which is all sorts
of you know, blasts of sounds and

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screaming and blah blah blah blah,
you know, just blankets of noise.

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I don't know what you think.
I'm curious because I think the biggest challenge

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they have with this is their throughput. You know, this is where operation

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and creative seem, at least on
the surface. Again. I can't speak

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to it because I have no insider
knowledge. I have no idea what they're

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doing, but it sounds like they
are in contradiction to one another. If

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it were me, what I would
do is I would do everything I could

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do incorporate white noise, because white
noise can mask sound. I would also

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do whatever I could. You mentioned
curtains. I'd go even further. I

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would see what I could do as
far as lining certain sound stages with acoustic

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foam to make it more like a
recording studio so that there's less slap.

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You know, we often joke that
with any haunted attraction. When you're dealing

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with audio, you know, lighting, you can shutter, you can,

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you can zoom in, you can
soften the edges, you can sharpen the

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edges. Audio you can't. It's
really really hard to do that. Now

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you may be able. There are
some some some conical devices that will allow

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you to focus on somewhat, but
once it gets too far out, it's

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it's gonna it's gonna make noise.
And the thing that you're gonna have to

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take into consideration here too, is
the guests will make noise. Correct if

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the hot is tearing over them.
They will scream and it's gonna be very

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very difficult to control the guests.
And you know, you say, you

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say, you know, lots of
curtains patting the sound blah blah blah blah

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blah. But in a limited footprint
that is going to require that's gonna be

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very very difficult. I don't know
what they have planned for it. I'm

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sure they're they're looking at something.
But like I said, what I would

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probably do is I would probably create
that that white noise because that will mask

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sound and create the illusion of silence. It's sort of like when I say

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artificial darkness. You know, you
you you do one room that is incredibly

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bright or super superstrobes, and then
the next room you lit light dimly,

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but it appears to be total black
because your eyes have to adjust. With

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white noise, it it masks the
sound and makes it appear as though it

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is uh it is quieter. That's
part of the reason that white noise is

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used to put to put on headphones
when people go to sleep, you know,

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sound sound canceling headphones. They use
a very low, low frequency form

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of white noise to help help do
that. So and who knows. They

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may be, they may be issuing, you know. I wouldn't it be

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cool if they had it in their
budget to to do this like a to

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do this like a silent disco and
everybody has headsets, you know, I

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don't know, I think that would
be it'd be pretty amazing. Really.

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I doubt that they're going to go
that route, simply because the cost involved

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would be huge, but it would
be neat well they would have said that,

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Yeah, no, I think that
the Well, my guess is,

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my guess is just based on the
we will use unique sound design. My

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guess is they haven't quite figured it
out yet. Yeah, yeah, yeah,

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Well, I just wanted to bring
up that it was an interesting I

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really like the concept and it is
interesting when you choose an ip like that

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that is whole, wholly, the
whole point is the sound that I mean,

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the IP stands out because of that. And but yeah, like you

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said, once you bring the guest
in, you cannot control I mean,

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you can control the guests. You
can try, I mean you can you

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know, you can again give them
a role to play, and their role

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is to be quiet, you know, that's what it's called. And so

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you could I like the idea of
you involving the guests in that your role

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is to say as silent as possible
as you know, through these scenes and

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you know, again just like they
do in the movie, like following the

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you know, tiptoeing on the sand, signed to stay quiet and not alerting

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the creatures and seeing if that works. So I don't know if that is,

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if that is indeed the case.
You know, I've in my experience,

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I've never really seen universal be Halloween
hornites be particularly good at setting up

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backstory but in and assigning roles.
So if if that is indeed the case,

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that's great. But then you're gonna
add alcohol. So anytime after midnight

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there's gonna be you know, a
bunch of drunk yea hoozer just decided,

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Yeah, I'm being quiet, you
know. So yeah, well, yeah

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it's gonna be it's gonna be challenging. I'm curious to see how it pans

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out. Yeah, all right,
something else to see how it's going to

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pan out is okay? So Knots
has made the news recently for uh,

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the whole line jumping thing, and
just to give a tildr, they didn't

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actually change any of their policies.
What happened is the issue has just been

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getting worse, and so what they
did is they put up hotline signs.

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You know, they put up signs
or like text to this hotline if you

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see line jumpers and you know the
but that of course then made a bunch

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of news, right, So they
put up those signs, and then you

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know, the media picked it up, you know, basically saying that the

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it's enlisting the help of daily guests
to report line jumpers to security as the

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think park implements a new policy to
deal with the issue. It's not actually

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a new policy. It's just that
there's a new a new hotline for it.

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You're implementing the policy more more robustly, shall we say so again?

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I'm not sure so uh yeah,
Scott, I don't know. I mean

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this this seems to me again,
like God wish so many of these policies

282
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at these parks like this again just
seems to underscore the lack of control that

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the park has, you know,
I mean, you don't again, there's

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like that's not going to work,
right, I can't invent a vision this

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working at all. So by the
time you get this like look at the

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hotline number, text it, you
know how, and then someone receives a

287
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text and runs all the way over
to where you are and you send it,

288
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Like what, this is not going
to work. It's it's you know,

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to me, this is like the
park is they can't staff correctly and

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so that what they're trying to do
is is like put up signs to like

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discourage that discourage behavior because they can't
put people there. But you know that

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really if they had people in these
areas, I mean, that's that's how

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it works. You know, you
have attendance, you have park staff around,

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and then it's just it's just like
God, it's just like school basically,

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you know, like you again,
like you know, there's not a

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teacher in the classroom and you know, I mean like that's when the kids

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do stuff and the teacher isn't there. So I mean you have you know

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you should. It's just like the
It's just like the waste spin thing,

299
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you know what I mean, you're
just like trash collect I don't know,

300
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Scott, what do you think is
someone who's done operations a lot? Well,

301
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I think that I think that there's
I think you're absolutely right. I

302
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think this is this is in response
to not having not being able to staff

303
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the way they the way theme parks
used to. Will just put it that

304
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way, but I also think that
the we live in a much more a

305
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much more bold society than we once
did. You know it when I when

306
00:21:33.000 --> 00:21:37.039
I went to theme parks as a
kid back and marday, very rarely did

307
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people jump lines, very rarely because
we were we understood that this is something

308
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we shouldn't do. So it's probably
just been growing and and it also I

309
00:21:49.079 --> 00:21:53.200
think addresses something that we've talked about
a lot, and that is creature comfort.

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If people feel as though they're getting
screwed out of waiting in line,

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that's going to tarnish their view of
the attraction itself. So they put up

312
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these signs. Now, I think
I think the thought was that these signs

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will then say, oh wait,
everybody is watching me now, so somehow

314
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we have once again empowered the masses. Does this sound familiar? Politically?

315
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We have once again empowered the masses
to do something. And then what's going

316
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to happen is the people who do
make the calls are going to feel as

317
00:22:27.160 --> 00:22:30.839
though, Oh I've done my part. I feel so proud even if they

318
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if nobody comes there and stops the
line jumping. But if they if all

319
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of this happens and there is no
result, In other words, nobody shows

320
00:22:40.720 --> 00:22:45.599
up, nobody sees anybody show up, it could potentially backfire significantly. You

321
00:22:48.480 --> 00:22:49.920
and then and then once that you
know, say, for example, I

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see somebody jumping QUE, I send
a text, somebody does show up.

323
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What happens to the person who jumped
Q? Yeah, you know, how

324
00:23:00.279 --> 00:23:03.480
do I, as a person who
texted them, know that there was a

325
00:23:03.519 --> 00:23:08.039
positive result to my actions? So
I think there are, as we've said

326
00:23:08.039 --> 00:23:11.839
so many times on the show,
we have to see how it's implemented.

327
00:23:11.839 --> 00:23:15.680
But I think there are a bunch
of elements that can go really wrong in

328
00:23:15.720 --> 00:23:19.160
this There are also, though,
a couple that could go right. And

329
00:23:19.160 --> 00:23:23.039
and to me, it seems like
a short term solution. I don't think

330
00:23:23.039 --> 00:23:29.519
it's going to change the behavior over
the park. I you know, I

331
00:23:29.559 --> 00:23:37.279
would even suggest the making the making
it very clear that if you are cut

332
00:23:37.319 --> 00:23:41.240
your rejected period. Yeah. Uh, well, to me, that's more

333
00:23:41.279 --> 00:23:45.640
impactful. That's more impactful than somebody
somebody some other guests can text and tell

334
00:23:45.640 --> 00:23:48.559
on you. Well, so that's
the thing that has been the policy.

335
00:23:48.240 --> 00:23:51.759
So like the policy didn't actually change, it has always been the policy.

336
00:23:52.319 --> 00:23:55.640
You know. I think you're given
one, you know, immedia ejection and

337
00:23:55.680 --> 00:23:57.200
then you know, I think it's
one warning and then a ban or something.

338
00:23:57.240 --> 00:24:00.359
But I don't know that that's all
been out there. You do,

339
00:24:00.519 --> 00:24:02.880
you can get banned from the park, et cetera, et cetera. So

340
00:24:03.000 --> 00:24:07.400
that's that's a thing. But I
saw bring that more to the forefront,

341
00:24:07.400 --> 00:24:11.599
I guess, is my question.
Well, I I don't know. I

342
00:24:11.839 --> 00:24:15.119
think I think that's to be determined, right. I think, to your

343
00:24:15.279 --> 00:24:21.920
point earlier about this being a generational
thing, I'm not sure if I buy

344
00:24:22.000 --> 00:24:26.000
that as much as I'm not sure
if it's the general because you know,

345
00:24:26.000 --> 00:24:30.000
I don't know you even I always
go back to school analogies from my time

346
00:24:30.000 --> 00:24:32.279
as a teacher. But it's kind
of like, you know, I think

347
00:24:32.279 --> 00:24:36.359
there are those teachers that believe that
there are bad kids, and I never

348
00:24:36.440 --> 00:24:38.519
really subscribe. You know. It's
one of those thingshere, I'm like,

349
00:24:38.559 --> 00:24:41.000
I very rarely. I mean I
did, I did encounter some, I

350
00:24:41.039 --> 00:24:45.279
think, but it's more I don't
know they were bad kids as much as

351
00:24:45.319 --> 00:24:48.039
the environment or the the way that
you approach situation or whatever. And to

352
00:24:48.079 --> 00:24:52.920
me, this is more like we
have gotten to a point in our US

353
00:24:52.039 --> 00:24:56.000
parks where you know, the lines
are not moving the way they're intended to

354
00:24:56.079 --> 00:25:02.000
move because you have different tiers of
people. So you're making people feel worse

355
00:25:02.079 --> 00:25:06.359
because they're put in this tier where
they're not paying for extra access and the

356
00:25:06.400 --> 00:25:10.559
lines are moving slower because people are
not loading the rides properly because they're not

357
00:25:10.599 --> 00:25:15.440
staffing properly. So it's just like
the six flags thing where they're down to

358
00:25:15.519 --> 00:25:19.519
moving only one one tram at a
time, and then there's people that skip

359
00:25:19.559 --> 00:25:23.599
the line and the lines are way
too long because the rides are not being

360
00:25:23.640 --> 00:25:26.680
maintained and they're not getting passing correctly. I think it's more that's what it

361
00:25:26.759 --> 00:25:32.240
is. It's more like our operations
have changed in a way that makes them

362
00:25:32.240 --> 00:25:37.519
not function the way they were engineered
to function, which creates creature negative creature

363
00:25:37.519 --> 00:25:40.720
comforts like you're standing in line too
long, the line isn't moving. That's

364
00:25:40.759 --> 00:25:44.799
not a good experience versus back back
in your day, things move the way

365
00:25:44.839 --> 00:25:47.480
they were supposed to move, and
people were all equal when they paid to

366
00:25:47.480 --> 00:25:51.519
come in I do agree. I
do agree that that is an element because

367
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I have not been to a theme
park. For example, I have not

368
00:25:53.359 --> 00:25:57.720
been to a theme park, and
I've been to several to work, but

369
00:25:57.759 --> 00:26:02.880
I've not been to a themework park
in the past year and a half where

370
00:26:03.359 --> 00:26:07.279
every ride is operating at full capacity
yep. So, for example, if

371
00:26:07.319 --> 00:26:11.200
there are two Giant Swings and the
Giant Swing ride and only one of them's

372
00:26:11.240 --> 00:26:15.079
operating, So I agree with you
to that point. I also, however,

373
00:26:15.160 --> 00:26:17.880
look to the retail world. You
know, you go back to school.

374
00:26:17.920 --> 00:26:19.720
I'm going to go back to retail. The retail world right now.

375
00:26:21.480 --> 00:26:25.680
There is so much theft in brick
and mortar retail right now. And it's

376
00:26:25.759 --> 00:26:32.200
not it's not people who need to
steal. It's the entitled wealthy who are

377
00:26:32.240 --> 00:26:33.759
bored and just want to be able
to get away with it because they feel

378
00:26:33.799 --> 00:26:37.000
as though they're entitled to it.
And it's that entitlement that I'm really talking

379
00:26:37.000 --> 00:26:40.599
about. I think it's that entitlement
that's like, well, I don't have

380
00:26:40.640 --> 00:26:41.480
to wait for this. Look,
all I have to do is climb over

381
00:26:41.519 --> 00:26:44.920
this and climb over that. And
you know, looking back at me,

382
00:26:45.119 --> 00:26:47.160
he's too old. To do this, his back will go out, you

383
00:26:47.200 --> 00:26:51.160
know. So, so I'm going
to do it because i have the right

384
00:26:51.240 --> 00:26:56.880
to do it, because I'm entitled
in some way. I would not throw

385
00:26:56.119 --> 00:27:00.079
I would not throw out the concept
of we live in a world now where

386
00:27:00.079 --> 00:27:06.119
people have felt as though they can
break the rules if they feel they are

387
00:27:06.240 --> 00:27:10.119
entitled to break the rules, and
so I think that is a huge part

388
00:27:10.400 --> 00:27:15.119
of this. I don't deny that
it's probably brought about or salt is rubbed

389
00:27:15.119 --> 00:27:21.839
in that wound because the attractions are
not operating at full capacity and they don't

390
00:27:21.839 --> 00:27:25.359
have full staff. I don't deny
that for a moment, But I do

391
00:27:25.400 --> 00:27:27.359
think it is definitely a factor because
I have seen it. I've seen it

392
00:27:27.359 --> 00:27:33.279
firsthand, and I've seen it in
parks. I've seen people of a certain

393
00:27:33.319 --> 00:27:40.759
demographic who feel very entitled, who
have grown up in a world where if

394
00:27:40.839 --> 00:27:42.759
you feel as though you are entitled
to do this, it's not because you

395
00:27:42.839 --> 00:27:47.240
have to break the rules in order
to eat. It's because you want to

396
00:27:47.240 --> 00:27:52.839
break the rules because you feel entitled
to do so. I've seen it happen.

397
00:27:52.960 --> 00:27:56.519
I mean, I've just literally seen
it happen, and I'll call it.

398
00:27:56.960 --> 00:28:03.000
I'll spell it out. It is
late mid to late teens, usually

399
00:28:03.039 --> 00:28:10.720
from upper middle class families, and
they have been they have seen the only

400
00:28:10.720 --> 00:28:12.519
way to get what you really want
is to just take it and to help

401
00:28:12.519 --> 00:28:18.640
with the rules. And so I
think that's what's broken now. The other

402
00:28:18.680 --> 00:28:22.279
things are maybe the reason that it's
broken is the fact that you know,

403
00:28:22.480 --> 00:28:27.680
things aren't operating the way they're supposed
to. So yeah, again, I

404
00:28:27.720 --> 00:28:30.599
think a lot of that. I'm
not sure. I don't have any evidence

405
00:28:30.640 --> 00:28:33.400
on it or not. I'm not
an expert in any of those things.

406
00:28:33.440 --> 00:28:37.279
I just think back to, you
know, the concept of especially when we

407
00:28:37.359 --> 00:28:41.440
know when when you are in management
training and they talk to you about theft

408
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and they talk to you about that
whole thing, and the key is to

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reduce opportunity, right, you know, because even an employee that wouldn't normally

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take anything, if there's no there's
no cameras, and there's no accountability,

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and they never have a mander,
and they're working remotely and they never see

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anybody, and there's one thousand dollars
of cash is sitting on the table every

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day and nobody ever count it.
That's a bad op. That's a situation

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where even a person wouldn't normally do
it is tempted into that. So I

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still go back to there this is, you know, I'm not sure how

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much of this is is what you're
saying, and how much of it is

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the opportunity that k nots has created
because there is nobody around at all.

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There's no enforcement, and so like
you know it, I think you know

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00:29:22.640 --> 00:29:26.200
your point is people in the maybe
your your point is people in the past

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would not have broken the rules.
You know, they like they don't need

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enforcement to enforce the rules, and
you know, I guess maybe that has

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changed where you need to see enforcement
to believe they are going to be enforced.

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But I'm saying there's no enforcement and
a poster with a hotline is not

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going to enforce anything. You know, it's going to need to be a

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00:29:45.720 --> 00:29:52.119
staff member greeting people as they walk
into the line and telling them, hey,

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you know this is the way you
know how how you know? Being

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00:29:53.839 --> 00:29:57.920
nice? I always think leading with
with niceness is better than assuming they're going

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to be angry. You know,
don't greet them and say now don't you

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00:30:00.799 --> 00:30:03.960
line cut, we're watching you.
You know, greet them and say,

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00:30:03.960 --> 00:30:07.599
hey, welcome to ghostwriter. The
wait right now is this long? You

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00:30:07.599 --> 00:30:10.920
know? I mean, that's what
they do in Tokyo. Not that I'm

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00:30:10.960 --> 00:30:12.799
trying to you know what, I'm
just saying that was exactly what you know

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00:30:12.799 --> 00:30:17.440
happens. How much line skipping is
going on in Tokyo exactly? Well,

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00:30:17.480 --> 00:30:21.079
I don't know the way. And
my point there is because there's a different

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00:30:21.079 --> 00:30:25.400
sense of entitlement. Americans feel entitled, and especially young Americans, and so

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00:30:25.519 --> 00:30:29.039
I think that we have created I
think all of the factors that you're talking

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00:30:29.079 --> 00:30:32.680
about contribute to this, but I
think what it's done is it's contributed to

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00:30:32.759 --> 00:30:34.599
the fact that because I am entitled, and because I can get away with

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00:30:34.640 --> 00:30:37.359
it and there are no consequences,
and the no consequences is the big party.

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00:30:37.400 --> 00:30:41.200
I can do it and who cares, you know, it's it's a

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00:30:41.440 --> 00:30:45.400
it is a victimless crime. Nobody
gets hurt. I can. I'm all

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00:30:45.400 --> 00:30:48.880
I'm doing is jump in a line. It's not a big deal, and

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00:30:48.920 --> 00:30:52.200
nobody's gonna catch me, and nobody's
gonna come and get me. So with

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00:30:52.359 --> 00:30:56.640
that mentality, at least these signs
may give them a pause. I don't

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00:30:56.680 --> 00:31:00.519
know. I don't think it's going
to be effective. But I'm glad to

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00:31:00.519 --> 00:31:03.440
see that they're they're doing something to
try to keep things moving forward. And

447
00:31:03.519 --> 00:31:07.559
unfortunately, we too need to keep
things moving forward because we are out of

448
00:31:07.599 --> 00:31:11.039
time. This was we really got
into this one, didn't we fill up?

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00:31:11.079 --> 00:31:14.920
We got to chatting. So anyway, we are out of time for

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00:31:15.000 --> 00:31:18.880
this week. Hopefully we will see
you all next week and all of you

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00:31:18.039 --> 00:31:22.039
plus at least twenty more because you
know, we're always trying to grow our

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00:31:22.200 --> 00:31:26.200
listenership or our viewership. So on
behalf of Philipernandez with Gantam Lighting and the

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00:31:26.240 --> 00:31:30.759
Haunted Attraction Network and myself Scott Swinson
with Scott Swinson Creative Development. This is

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00:31:30.839 --> 00:31:33.680
Green Tag Theme Park in thirty and
we will see all of you next week