WEBVTT
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From our studios this week in Los Angeles in Tampa.
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This is green Tag Theme Park and thirty. I'm Philip.
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He is Scott Swanson of Scott Swinson Great Development And
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on Green Tag we break down the top theme park
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news each week and explain white matters to business professionals.
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And this week we are covering the third act in
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the Louver.
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Drama, which is what I will be calling it from
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There we go, There we go. Yeah, it's so funny.
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So we we've reported on challenges. I think challenges is
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fair that the Louver has been facing and this is
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the this is the the Paris Louve, not the not
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the Abu Dhabi Loof. But yeah, it's uh, well it's
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become very it's become very dramatic.
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It is so great. I'm just and it's so French. Also,
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I mean, I'm sure it's.
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It's like because just because I like it.
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But I also it's one of those things where I'm like,
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I don't know if this would happen, you know, in America, definitely, but.
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So it's been going in a mare. Who knows what
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would happen in America. We just don't know that as true.
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That's also true.
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That's a good point, Scott, though we do know that
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in the last several episodes we talked about the background
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for this, which is background is so here.
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I'll let you recap act one the Loopes Act one.
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Act one is that after the pandemic there was revenge
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travel and also due to more interest in international locations
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that are not necessarily the USA, you have seen a
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like spike in visitor attendance at the Loup. And we're
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not talking like five extra people. We are talking double
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the capacity that these rooms were meant for. We're talking
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twenty thousand people trying to see the Mona Lisa every day.
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You know, we're talking just a lot, like an incredible
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amount of what the infrastructure is not meant to contain.
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And so that was sort of act one. Act two
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was that there was a like leaked memo, like quote
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unquote leaked memo from the director of the Louver and
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it leaked out to the press, but it was it
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was from the director being written to the government and
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basically the director outlined all the terrible things that was
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like there's damage to the infrastructure that the bathrooms, like
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the staff just can't can you know, keep up the
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upkeep and also make it habitable for people and all
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this kind of stuff. And then at that point we
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covered the plan and Macron had a plan, right. The
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plan was basically we've done and talked about it where
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it seemed like politically he didn't want to try and
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like appropriate money for the louver, and so what he
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did politically was like basically put announcers going to there
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was gonna be a tax on visitors, like a you know,
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a fee to visit them, like extra fees to visit
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things that residents would be exempt from. And then he
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would they would collect those over the next six years
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ish and use them.
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To renovate the building.
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And then what happened was now we're to Act three,
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which is that the staff did not like that. So
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so basically they went on strike, which is great. I
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just think it's great from a just I mean, you know,
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it's a bad situation. I think it's it's a legitimate
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way to kind of help or to bring attention back
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to it. But basically they just said, we can't wait
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six years for help, basically, and they said that they
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called his plan, they say, the seven hundred to eight
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hundred million euro plan renovation plan was hypocritical and it
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masks a deeper crisis because while Macron is investing in
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new entrances and exhibit spaces, the loose annual operating subsidies
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from the French state have shrunk by more than twenty
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percent over the past decade, even as as I mentioned,
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Busard numbers of sword. So they're kind of pointing to
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a systemic problem, which is that there hasn't been investment
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to match the amount of additional attendance that is coming in,
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you know, and that they can't wait six years.
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But in fact they have reduced the support as the
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attendance goes up. It's not even they're not even holding
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status quo and they're not adding more more financial support
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for additional visitors. They're actually going down. They're supplying financial
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support for additional visitors.
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Yep.
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And so they're basically saying that the chronic understaffing and
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the situations there with the ticket agents and the security
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just everything is just untenable, is what they're saying. And
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if you look at the pictures in the piece that
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from the Associated Press, I mean the lines and these
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I mean, it is it is crazy like to see
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that I mean it, it does look really bad, and
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so I'm not sure the reality, of course we're not
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there on the ground, but the pictures are pretty look
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pretty bad. But so yeah, the Love temporary closed because
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the staff went on strike, and whether or not it's
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going to reopen or reopen importions is TBD as when
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we're recording this and then to see how how the
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long term stuff.
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Will work on it.
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But they this actually the AP brought it into context
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for that area that across southern Europe that this is
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not the only anti tourism protests happening, that there were
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thousands rallied in Venice and Libson and beyond denouncing an
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economic model they say displaces locals and erodes city life,
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and Barcelona activists sprayed tourists with water pistols, a theatrical
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bid to cool down runaway tourists. So that is we
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talked about that last time. Also because Japan, of course,
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we had covered previously how Japan was like putting up
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new fences and kind of like having to put up
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signage and do things that they didn't normally have to
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do because the visitors didn't have the same sense of
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care that the locals did. For some of their historic properties,
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and that they're putting capacity limits and prices, and so
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this seems to be sweeping across a lot of the areas.
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We're not seeing it here in the US, or I
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have not seen anything about any of it here in
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the US.
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But well, and you know, there are many countries who
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are saying don't come to the US right now.
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So there's that, yes, there's that. There's but it is
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an interesting thing. We talked about the trend last time,
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where Scott and I I think advocated that tourism writ
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large is a good thing, but infrastructure, especially what Scott
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said about creature comforts, is also a good thing. And
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it's definitely about having the balance. And I think we
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we as tourist and professionals, can't take for granted. I
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think that all of the folks in these situations also no,
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you know, they're not necessarily tours and professionals that have
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the same background that we do.
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And or even if we think.
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About Scott's background in managing amount people for a large facility,
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like you don't necessarily have that if you're the guy
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who's in charge of bringing up, you know, the tickets
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and stuff at Mountain, like, that's not necessarily in your background.
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So we talked about last time how that could be
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part of it. But this is definitely an escalation, and
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I just think it's funny.
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Well, and it's interesting because I think that you know
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you're right, this is this is creature comfort. But this
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is creature comfort both for the guests and for the
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employees and for the team members. That is being that
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has has gotten to the point where it needs to
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be fixed, and it needs to be fixed sooner rather
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than later based on what we've read. Again, as you said,
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we're not boots on the ground, so we can't we
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cannot advocate for this based on first person experience. This
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is sort of trying to read between the lines, I
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guess and figure out, you know, what is what is
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really going on. Suffice to say that it was to me.
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To me, the thing that is most interesting about the
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Love specifically is it's it is, and I think Philip
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alluded to it. It is the current plan is a
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white wash up to cover up the fact that they
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have been reducing quietly and slowly reducing funding. Now, the
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next question is, if the Lover is so popular, what's
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happening to all of the money generated by that popularity,
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is that it is the business model such that that
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is what they need just to keep their head above water.
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Because if that's the case, there's another problem. You know,
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having worked with both profits and nonprofits, I am a
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firm believer, and there are nonprofit organizations that will disagree
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with me, but I am a firm believer that a
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nonprofit should operate as though they are for profit and
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use their nonprofit status to continue to use it towards
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R and D, to continue to develop, to continue to grow.
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And I will say, based on my experience in working
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with nonprofits, if you're looking for grant money, not necessarily
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government grant money, but grant money from sponsorship and from corporations,
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And that's thing. Corporations want to see that their money,
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their investment, is going to be utilized to its best
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possible outcome. So they want to see that you know
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how to run your organization. They want to see that
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you are focused as much on the basic infrastructure as
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you are the sexy new exhibit or the sexy new
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ride or whatever that is that's going to come up
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in the future. So there is a balance here, you know,
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I know you are thrilled by the fact that they've
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gone on strike and you think that's really fun. Having
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spent enough time on the other side of that, I
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think this is a I think this is a very
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sad situation because basically, and maybe I'm wrong, but what
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I'm hearing, because we've seen the leaked memo in act too,
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the management of the Loop are stuck between a rock
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and a hard place. They don't have the funding that
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they need, primarily from the government, and they have very
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disgruntled staff. So you know, when we say quote unquote leaked,
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that kind of makes sense that that got out, yep,
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so that it would light a fuse, you know, it
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would it would force some some hand. It did force
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some hand, which was the let's do taxes. Let's you know,
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let's basically add tariffs to people visiting the Louver and.
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We'll see how.
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That pans out. And the idea of we can't wait
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six years. That's that's where I think there's a little
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bit of a a questioning, you know, is this, would
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it be possible, for example, for the government to reevaluate
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the budget for next year so that they could start
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getting that funding in and then utilize the additional tourist
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tax for lack of a better description, the additional tourist tax,
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to then bring that money back into their coffers so
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that we can get the apparently very very much needed
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improvements made so that the guest experience continues to be
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something special, continues to be something desirable. And you know,
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and I'm sure that there's an argument people sitting out
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there going, but wait, they've already got people breaking down
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the doors, They've already got twice capacity. Why why is
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that even a concern? Because eventually the pendulum will swing
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back the other way. Eventually people will go, yeah, we
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went to the Louver. It sucked, it was horrible. Yeah,
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we didn't get to you know, we got to we
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got to one gallery. We had to wait two hours
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to see the Mona Lisa, and that even then it
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was across the room of crowded people because the Mona
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Lisa kids is not that big.
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People are saying that there's some people in the story
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actually quoted that are being like what you see when
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you go into mon Lisa's elbows and cell phones. You
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don't see the Mona Lisa, right.
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And a posting vamp on the other side of the room.
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Yeah, so I'm wondering what do you think about changing
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the capacity, because apparently there is currently a like a
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capacity as in like a whatever. I think it's they've
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set it. I think thirty thousand is already a limit,
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like they've already set a limit on daily attendance. I
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guess my question is what about dropping that to where
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it's actually supposed to be, which is fifteen, and then
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just saying just like dynamic pricing in a way right
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where you're just saying, look like it's fifteen.
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So the Disneyland model, Yeah, just be.
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Like it's max fifteen and you get therapy times where
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it's more expensive, Like like, why not in this case
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because of the urgency of the situation, why not put
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that effect and then that could affect real change immediately
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for the staff members. And it's and there's got to
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be I'm not sure about how it works in France,
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but like you know, if the room was built for
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X and you're putting why in it, it seems like
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there's also a danger just in the amount of people
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in the room for fire code and for evacuation. So
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I mean it seems to me like those things I'm
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curious about, like why if they already have a capacity
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limit or you know, a restriction on the number of
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tickets sold for a day, why is it so high
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and why aren't they they just take that down? Is it?
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Yeah?
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Yeah, I have no idea what that what that number
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is based on, you know, it's I don't know, I