April 9, 2025
BONUS: Catalyzing Social Connection- IAAPA Chair Massimiliano Freddi’s Full Talk
In this bonus episode, we present the complete remarks from Massimiliano Freddi, IAAPA Chair of the Board and Wonderwood CEO, recorded at the IAAPA North America Summit. Hear Freddi’s powerful perspective on why attractions should become catalysts for...
In this bonus episode, we present the complete remarks from Massimiliano Freddi, IAAPA Chair of the Board and Wonderwood CEO, recorded at the IAAPA North America Summit. Hear Freddi’s powerful perspective on why attractions should become catalysts for true social connection—from countering phone addiction to designing transformative guest experiences. Tune in to discover new insights on how parks can foster genuine togetherness in a fast-paced, digital world.
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Hello, and welcome to a special bonus episode of Green
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Tagged Theme parkin thirty. I'm Philip and it's just me today.
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Scott hasn't joining us for this one, because what this
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is is a full recording of something that we teased
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during our main show and then discussed in depth on
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our Patreon show. Recently, at the AYAPA North American Summit,
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we heard from Massimiliano Freddi, AYAPA Chair of the Board
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and CEO of Wonderwood. He delivered a truly inspiring perspective
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on how attractions can and should serve as catalysts for
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genuine social connection, from challenging phone addiction to encouraging face
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to face engagement. Freddie shared insights that sparked a lot
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of conversation for me and Scott on our Patreon page.
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So what I want to do is actually share the
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entire talk that I just recorded. The recording isn't professional,
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you know, just kind of just done with my phone,
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but I think that you can still understand what he's
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trying to say. And I just wanted to like bring
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you guys into the room with us to hear these
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words from Massimiliano Freddi. So I hope you enjoy hearing
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his full remarks unedited. Let's jump right in the MASSI
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Miliono Freddy from the Ayappa North American Summit. Here we
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go in three to one.
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I'm the last one to talk today. So the point was,
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should I do a wrap up? Should I kind of
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highlight the things that I've learned and so on? And
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I said, okay, I want to say something original, and
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original means I want to scale you a little bit,
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because when you get out of this room and when
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you go back home, you me, we all we have
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a huge responsibility. We can't do things in the same
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way we used to do them until two days ago.
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We need to go back. We need to bring to
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our teams what will flirt, and we need to give
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ourselves instructions to be kept accountable over the next few
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months because hey, Michael chatlanem they can't organize the North
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America Summit every month because we just lose attention for okay,
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so we need to make sure that we put something
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new in place. Cool. So for the ones of you,
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so I'll do it at this I need to shoot
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be this direction. Yeah, yeah. For the ones of you
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who don't know me, one hundred percent. Just I've did
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a nice presentation I think in last November at the
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AYAPPA trade show in Orlando to introduce myself. I'm the
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chairman of the Ward twenty twenty five, which means I'm
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a member and a facility operator. I'm a volunteer for
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a Yappa. Is there anyone else in this room who
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has volunteered for a Yappa as a speaker in a
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committee wherever, as an ambassador? Could you raise your hands? Yeah? Well,
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great opportunity for all the others to commit and do
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something for the entire real So this is the picture
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Robert I was talking about here. I was twenty three
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years old. I got hired as an internet first a
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Busineland at disone on Paris and interns at Disnonel Paris.
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At that time, we're not entitled to have a name tag.
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So this name tag has my name, marm Becas stolen
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from another cast member. Okay, so a friend of time
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was so kind to steal it from college, but then
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they did it also that that was my very first event.
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Then I became the general manager of a nice team
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park that nominated best team park in Southern Europe for
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the kids under the age of twelve. That was called Londia.
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Then I became a coach. I teach at university marketing
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my park, wonder vote my park, I mean fifty percent
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with my husband. Okay, so just why where he will
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kill me afterwards? Yeah, thank you the best. He shares
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the lows with me as well. Not too bad. So
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we've opened it in a fantastic moment. End of summer
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twenty nineteen. We survived, we tried. We just opened a
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second park on Lake Como, and so we are. We
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are very happy about that. Then in the end, when
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you volunteer for a year, sometimes you get also some
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nice bergs, like swimming with dolphins. That's beautiful. Okay, that's
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what I do. Read now, So I have a question,
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always looving you know, how would my strategy change if
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I could walk in their footsteps? These guests, these trust members,
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these are the people who's not me. I will come
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in the morning and say, oh, it's fantasticated, it's terrific.
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Everybody will love it, and then I start to find
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resistance and sell that company. Even if if I run
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a company, but it's always resistance the real boss. It's
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not me, it's the guest. Not only because the guest
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pays for the ticket, but because they decide if they
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spread word of mouth or not, worst if they spread
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bad word of mouth. And that's all in my responsibility.
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So my entire presentation is all around empathy, it's around communication,
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it's around the things we need to do because we
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don't want to get pull and you don't want to
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make the same mistakes that I made. Okay, and I'm
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just looking about the last tennel twenty mistakes, not about
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the thousands like maybe over the last few years. Yeah,
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is there anyone else, it's a few mistakes recently. Thank
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you for not making me feel. No, we needed to
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have like a group in which weally we discuss our mistakes. Okay,
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So a few things that are happening. Climate, So first
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of all, first of all, climate is not changing. Climate
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has already changed. That's a fact. We've seen. It's all
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over the place. So we need to be used to
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something called the brand new standard. We saw it in safety.
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Right now, whoever operates a water park, operations are so
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much more complicated than they used to be twenty years ago.
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I was born and raised in a country where from
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June until September you wouldn't have a drop of rain.
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And right now we have thunderstorms every day. It's tropical.
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We were not used to that. Or you have regions
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like Sicily where it's not raining even during wintertime, so
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you don't have water, and I mean you don't have
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drinking water. Okay, so people, how would they drink in
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ten years time? Now, that's that's a big question. So
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I'd love to have a crystal ball. I would have
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to be able to be here and tell you, hey,
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we know what's inside that crystal. We know what will happen.
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Bad news, we don't. But the good news is that
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sometimes when we try to think that our work, our
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industry doesn't have any future, then the future pops up.
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COVID time. I'm always I can perceive covid time when
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Netflix launches this, this streaming of sorry, let's us streaming
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of it. It's streaming off. You can exercise at your
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home with Nike, best best people ever to train you.
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Everybody thought, okay, Jim's will die afterwards. Nobody will ever
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buy a one hundred dollars packs monthly past if they
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can only spend fifteen dollars on Netflix. What has happened afterwards.
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Twenty twenty four best year globally ever for the Jims.
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So in real life physically mm hmm. We thought that
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our kids would never leave their solfas comfortable sofas because
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they just want to play video games all day. Yes,
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sometimes it's even true, but they also leave. And I
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think that the Disney partners or not very Far Universe
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or many of our power facilities, you name it. In
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twenty twenty three we had an all best season, sever
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and several of us at also they are a good
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season twenty twenty four, which means that this was not true.
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So yes, we are in a super digital word. AI
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is doing will do a huge revolution. But we still
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love contact between human beings. That's what we are so
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a recent research veries from twenty twenty four mental sets
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there is. The big trend is the relationship renaissance. It's
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beautiful to say so it means that there is a
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new giggenslocked consumers to seek connection with purpose. Hey, it's
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not only about connection. It's connection with purpose is changing,
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inevitable change. People are looking for stronger and long lasting connections.
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They need to grow resilient. We all know that they
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walk people around them. Yeah, so that's a little bit
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of what's happening now. On the other hand, research from
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the end of twenty twenty three seventy one percent. That
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was a global research. Three main areas China, United States,
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United Kingdoms. We are from three regions of the world.
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Three thousand individuals were asked about several things, and one
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of the things was what do you think is the worst?
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They said, this is the worst feeling lonely. Seventy one
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percent of the people. Seven out of time. They say,
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loneliness isn't epidemic, that's the new virus. Had a nice
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chat today with a young professional in this room and
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she's an amazing contributor to the twelvel industry. Where are you?
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I don't see you anymore? She escaped, You're here there,
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hit and there. We have been talking about what it
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means to feel lonely. Hey, have you ever tended the
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place for the first time in which you feel lonely?
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You don't know anybody, don't know the jerk on the language,
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you don't know people. But now the issue is that
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we feel lonely even with the people we love because
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we lost the capability of showing love of hockey people.
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That's really so there is a world will always use
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tinderization of society. Okay, yeah, you love because if you
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see the ransom of you, I know that. So when
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I said in theorization, I mean I mean this swiping
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gesture on Tinder, it's from I don't know, left to right,
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right to left, Terrico. And on Instagram we wipe you
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know from well from talk about it means we dedicate
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more time in choosing the movie on Netflix than on
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one at the time we are ooky to watch the
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movie itself. Do we all agree that happens the same
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happens to everything. So there is another trend that was
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called like this lonely phone addicts. We run in the
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same room, we are not in the same We're not
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being present. Now this guy's here at listen. They make
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multi billion investments, and do you make this investment to
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keep people at looking at their faults all the time.
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There's the biggest challenge we have. These are our guests,
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and I want to address to you one key information.
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Look at this lie, this bun sorry. From relationships to
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phone shapes, one out of five people look at their
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phones while having sex. Twenty percent of you, my dear friends,
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you have a watch that's vibrating, yes, vibrating the no, No,
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you know, like what just doing that? Okay, so you
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are there. I know, Michael, Thank god I have a
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steak a department then never knows what I'm going to say,
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thank god. Okay. The same seventy one percent of the
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people we said learning as is a piglemic. We also
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have a seventy one percent of the people sometimes I
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would say it's overlapping, that prefer to spend more type
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of their form than connect with someone in person. That's
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a thing here. Oh, an average person checks are from
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fifty eight times a day. I think I'll be two
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hundred times a day. I'm worse than that. Other research
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twenty twenty four they every recent data. Maybe you have
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not seen some of those. Only twenty three percent of
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the employees feel engaged at work one hour four For
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the rest of the people, work sucks. Hey, these are
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the people that work our guests. These are the people
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that are on board with us to build on our future.
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I from the very first moment I checked in here
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at the Grand California hot Hotel, I felt that discuss
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members they truly care, they are truly engaged. It means
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that the guys in the businey are doing the tremendous
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work and that and hey, I have worked for other
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of these really results around the glow. It's not like
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that everywhere. And I think we need to reflect on
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solutions because have our business written review twenty twenty four.
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Lonely people deliver on bad work. So it's then too
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to me what are we searching right now? Why is
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it also about why do we feel lonely? We want
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someone else to save us? We are not good at
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picking our butts on our own, can't do it and
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tell it. Hey, we need to do something in a
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different way. So what do we need to do. We
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need to work on brandy values? Why venues? Because values
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are not a driver of visit, but values are a
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driver of connection and belonging. And we as people, we
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do ninety eight percent of what we do, we do
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it because either we want connection, either we want belonging,
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or because we want tallus. It's one of these three things.
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Values are the driver. Now we opening on your very
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good brand. We have been for twenty thirty years. We've
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all been fans of what they do and then we
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say yeah, of course, they say, we don't want to
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cause unecessariena and all that. And then this guy decides
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to do one thing before I die. I create a foundation.
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I don't need my company to the foundation, so there
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will be no edge fund able to buy my company,
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and the values that we've built over time they will
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stay forever. That's fantastic. Look at these kids here. Okay,
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so they are in a theme park. Where is this
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thing park located? Guess where?
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You know?
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You? John? Oh? Whoa? Where the Netherlands? Okay? Well, okay,
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Ujah versus the devolance? Where else could it be? Okay,
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I want friends Germany? Okay? Can I tell you? It's
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in Sweden? Now ah? Oh, we know. So this park
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