Jan. 4, 2026

The State of the Attractions Industry in 2026

This episode is structured as an environmental SWOT analysis of the attractions industry, intended to support 2026 strategic planning.

This episode is structured as an environmental SWOT analysis of the attractions industry, intended to support 2026 strategic planning. Rather than focusing on individual announcements or company-specific outcomes, we identify the external forces currently shaping the business environment—capital flows, guest behavior, technology, politics, and global development patterns. The purpose is not to predict results, but to help teams assess which of these factors represent strengths, weaknesses, opportunities, or threats for their own organizations as they begin planning for the year ahead.

Several conditions stand out. The largest capital projects are increasingly outside the United States, with major licensed developments underway or announced in Abu Dhabi, Saudi Arabia, the U.K., Europe, and Asia. 

Guest expectations are fragmenting. A K-shaped economy is pushing design and pricing toward two ends of the spectrum—value-driven guests focused on affordability and VIP guests focused on convenience and time savings.

“Creature comforts” such as better food, transparent pricing, and reduced friction are becoming baseline expectations, while museums and indoor attractions are gaining ground as guests seek reliability amid extreme weather and travel uncertainty.

External pressures add further complexity: tariffs, immigration policy, volatility in international tourism, political instability, and declining trust in institutions and AI.

Media consumption is shifting as well—social platforms now rival or surpass traditional outlets as primary sources of information. 

This episode does not attempt to rank these forces or offer solutions. It is meant to serve as a starting framework—a way for teams to pressure-test assumptions, identify blind spots, and begin structured conversations about where to invest, where to hedge risk, and where flexibility will matter most in 2026.

Listen to weekly BONUS episodes on our Patreon.

WEBVTT

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From our studios this week in Los Angeles and Tampa.

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This is green Tag to Theme Park and thirty. I'm

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Philip and I'm joined as always on my co host

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Scott Swinson. Scott Swinson Creative Development. On green Tag, we

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look at the top news each week and explain why

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it matters to theme park professionals. And this week we're

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going to do things a little bit differently. This is

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our first show of twenty twenty six and it's a

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slow news week, so we're taking the approach of doing

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sort of like a state of the industry or a

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SWAT analysis on what's going on in the industry. And

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this has been something I've been working on as part

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of our strategic planning for Gantum is looking at the

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industry and thinking of this so I think it hopefully

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will help those of you that are in the industry

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working professionals think about what's going on in the industry

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from the standpoint and how can you incorporate that into

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your planning for this next year. And in our Patreon show,

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we're going to so this part we're going to talk

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about the SWAT itself and what's going on from the

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strengths and weaknesses and the opportunities and threats in the

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attraction's industry. And then the Patreon show we're going to

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be like what are we going to do about them?

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And we'll share some examples from both of our businesses

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and yeah it'll be fun.

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Yeah.

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So basically, you guys get you guys get all of

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the background, the leg work, or at least starting a

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leg work, you know. And the other thing too that

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I think is really important is as you're as you're watching,

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as you're listening, go ahead and make those comments, whether

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you agree with us, disagree with us, have a different

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point of view, different reference, because again that's the purpose

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of this show.

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Yeah.

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You know, Philip and I when we do our pre

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show prep, we always have discussions back and forth about

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how scripted does this need to be? Or how scripted

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should it be? And we actually find that in many

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cases a lot of the the interest in our shows

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comes from our discussion and our and our differing points

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of view. Now that doesn't happen too often. In fact,

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sometimes we get posts saying I don't like it when

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Daddy and Daddy fight.

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But the.

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Flip side of it is it goes back to our

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soul purpose of the show, and that is to keep

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the discussions open, to ask all the right questions, and

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to hopefully save you a little bit of time. Because

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Philip does all the research, you know, so he does

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all the hard work, so hopefully you can use all

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of that to help make plans for this coming year

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and of course further down the road as well.

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Yep.

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So so in keeping with that sphere that Scott's talking about,

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we did think about sorting them pre sorting them into

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the swat buckets, but then we decided not to. And

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the order there in is actually just the order that

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I kind of like have brain dumped them that I've

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been working on. I've been notating this all through the

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past week. I've been thinking about what are the biggest

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things to talk about, and so they're all just kind

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of listed.

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So we're just going to start so well, and I think.

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And I think listing them is important, but I think

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to provide some sort of a format, I think let's

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let's start with what are those things, Philip that you

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think are the strength.

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Let's just go straight through the.

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Swat and that way everybody can follow where our heads

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are at, and that way they're not you know, pre.

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Organized, because some of the things that you might feel

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are strengths, I.

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May think are either weaknesses, obstacles, or potentially even threats. Yeah,

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so currently, let's look at what we consider the strengths

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of the industry right now.

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So I did kind of start off with some of

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the strengths, and I think that there are two. Well,

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one of course, is that there are still new openings

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happening around and there's some major projects on the timeline.

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And I think that to me, that's the biggest strength

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is just showing that Okay, these these things are still

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there's still new construction happening, new things happening. I have

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here as my number one capital flowing away from the US,

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which is one of those that I had kind of

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thought of it as a strength because I was thinking

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it shows that there's international interests and it shows that

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there's expansion plans. But I think it could also be

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an opportunity or threat or weekends. It could be any

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of these, but all the buckets.

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Yeah, So for me, it's interesting because I think that yes,

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good big capital investment is I think a strength for

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the industry overall. Yeah, where that capital investment is going

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I'm not sure whether that's a strength or a weakness

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if you operate primarily in.

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The United States.

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Yeah, because it kind of shows that the interest. Yes,

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there is still the Texas Park, there's still the Texas

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Universal Park that is that's coming. There are still there's

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still projects that are happening in the US, but most

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of the big announcements have been either in Europe or

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the Middle East.

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That's right.

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Yeah, to to recap because I was thinking that when

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I was making my list, so I kind of recap

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some of the stuff we're most excited about. This is

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not an exhaustive list, by the way, everybody listening. It's

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just some of the things that Scott and I are

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most excited about that we have talked about.

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We talked about the.

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New Dollywood night time Halloween event. We talked about the

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Universal Kids Resort. We talked about the Netflix House expansions,

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not just in the the two cities are already in,

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but also going to Vegas. We talked about a lot

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of the coasters that are coming, especially the some of

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the more fun ones, you know, like the there's the

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Galacta coaster, going to the Lego Land Parks, There's the

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Muppet Redo, the rock and Roller coastert starring the Muppets,

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There's the Six Flags Parks have a slew of things

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coming out, even though that one was delayed at Mountain Right.

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But then there's also the night Flight Expedition at at Dollywood,

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which we were very both very excited about. So that's

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you know, then, plus there's the one in coming to

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Hollywood opening here Universal Studios Hollywood. But then when you

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look at like the big big things that we have,

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like that I have in Gantum's strategic plan is.

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Like the big things to pay attention to.

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It's Disney Abu Dhabi, It's Universal UK, it's Universal Saudi Arabia.

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It's the Harry Potter at Lego Land Germany because Merlin

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said it will be the single largest investment into an

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existing site, So there's that sounds really big. It's the

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Harry Potter Land, a plan for Warner Brothers World, and

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it's the Pokemon theme park that's opening in Japan. So

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literally everything that's in terms of big big things that

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I have on my list are like not happening in

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the US.

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Well, and I think we also have to include there,

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even though it has opened already it's going to continue

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to open and draw a great deal of attention, and

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that is Kadia City. Yeah, you know, we've got the

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six flags Kadia City as well as Aquaabia which will

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be opening very shortly as well.

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And Disney Adventure World, which is the reopening over there

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in Paris. So it's kind of like when you look

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at the scale, I think it's like there's stuff that

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we're excited about, but there's also the stuff that like

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what belongs on a strategic plan in terms of having

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to align, And that's what we were thinking about Agantum

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is where like, Okay, we have to be ready to

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be servicing these projects where they are and none of

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the big things, Like I mean, I'm sure that we'll

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do some work on some of these smaller projects, but

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the big things, it's going to be those. It's going

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to be all the Middle East and Europe. And then yes.

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From and from a from a consultant standpoint, from an

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outside creative standpoint, I actually look at this variety as

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a strength in the fact that there are giant projects

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that if you know, if you're not on already, chances

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are good you won't be brought onto until the tail end,

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and I'm talking about me and things that I do.

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The flip side of that is some of the smaller

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projects maybe right maybe right size for different different different

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outside contractors, different creatives, different vendors. So I think the

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biggest strength that we're going to sort of sum it

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all up, I think the biggest strength right now in

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the industry is there is growth, and there is growth

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in many, many different areas and many many different ways,

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because it's not just the megaparks that are being announced

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outside of the US. Museums around the world are having

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a rebirth.

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You know, on the rise.

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That's that's my second item on here is the museums

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on the rise. And we saw that in the Theme

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Entertainment Association report that came out where you saw but

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it it really was on the rise more. The US

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museums saw a great year, but other countries like China, Asia,

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the Asia area saw better years than the US.

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So it's the same type of trend.

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Where it is a trend overall, it's a bigger trend

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of their places, and a lot of it has to

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do with the extreme weather, but also with their ability

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to pivot into I guess more exciting. Like a great

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example of this is the Franklin Institute opening up the

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Universal Park's Exhibition, which.

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Is happening next year in twenty twenty six.

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I know several people that have worked on that, and

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that's a good, good example, right of.

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The team at Franklin likes to they know they're a

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science museum, but they like to think of themselves as

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a theme park anyway, So they like to have that.

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They're so good at incorporating the fun in the factual,

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and so it makes total sense that they are the

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ones doing this. They're the ones who kicked off the

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touring Harry Potter Museum exhibition. They're they they're the ones

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who I believe started the Crayola Creativity exhibition as well.

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So they're really good at bringing in those those touring

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exhibitions and giving them a place to start and kind

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of learn how to to work things out because they recognize, oh,

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this is new, this is cool, and they also recognize

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that if this is fun, it also brings in, brings

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in guests and encourages subscriptions.

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So yeah, so I think, yeah, Museums on the Rise

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is I think a pretty big strength both of these

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in terms of the capital and what's opening, and the

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museums are also on our list for gantum as opportunities

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as well, because for us we do have like for example,

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we have fixtures that are have been used in museums,

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but there's a lot that we could do to make

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it better ease of use for museums, and so that's

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a thing we have to consider. And then, like I

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said before, in terms of being in the right place

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or being ready to service the large projects when when

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they start going into their purchasing phases internationally, will be

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a big thing.

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So multibuck. Okay.

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So the next thing I have on here is something

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that Scott always talks about. It mainly because Scott talks

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about I put on here is the death of the

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traditional large theme park, which apparently there was also over

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at Theme Park Insider. They had a whole thread about this.

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So I think maybe Scott, you're you're.

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Am either pissing people off or I'm I'm prognosticating the future.

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I don't know, but I also read and I have

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not I have not confirmed this information, but I've also

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read a couple of different articles that say attendance during

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the Christmas week here in Florida was not what it

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was anticipated to be yep. And and the they kind

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of broke it down in a couple of the articles.

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They actually broke it down to say that part of

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it is because with the economy the way it is,

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people are afraid to do a lot of holiday travel.

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And secondly, of course the holiday season is when they

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block out all their passholders, so it's it's kind of

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a double edged sword. And I've heard two different reports.

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00:11:16.120 --> 00:11:19.039
One was a published article and one was from someone

236
00:11:19.039 --> 00:11:21.480
I know who actually went during Christmas Week, went to

237
00:11:22.639 --> 00:11:26.960
Magic Kingdom, well Disney World during Christmas Week, and they

238
00:11:27.000 --> 00:11:30.000
said the crowds were just simply not there yep. So

239
00:11:32.480 --> 00:11:36.279
so I think it's interesting to see how this is

240
00:11:36.320 --> 00:11:39.519
all playing out because at the same time, the same

241
00:11:39.519 --> 00:11:41.080
people said the parks.

242
00:11:40.759 --> 00:11:43.200
Were empty, but Disney Springs was packed.

243
00:11:43.320 --> 00:11:46.840
That's right. So we talked about this a few weeks ago.

244
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When we talked, we did our like looking at that

245
00:11:49.120 --> 00:11:52.360
report about what gen z and millennials want when they

246
00:11:52.440 --> 00:11:54.600
travel in twenty twenty six. But I think it's all

247
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wrapped into Scott's theory about the the kind of like

248
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the death the large make a park and again, it's

249
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all the same. These all line up right where it's

250
00:12:04.840 --> 00:12:07.240
like you're going to avoid the crowds because you don't

251
00:12:07.279 --> 00:12:09.000
why why are you bothering to wait? It?

252
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All?

253
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This kind of like like the allure of we have

254
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to wait four hours for this thing is kind of

255
00:12:14.960 --> 00:12:18.320
like dying out. And then also value people of the

256
00:12:18.360 --> 00:12:23.120
invariant value minded all that the creature comforts, all these

257
00:12:23.799 --> 00:12:26.399
all these trends seemed to be kind of combining, and

258
00:12:26.440 --> 00:12:29.279
we talked about this also a lot, about how that

259
00:12:30.080 --> 00:12:34.799
the Netflix house model could be precisely poised to kind

260
00:12:34.799 --> 00:12:35.840
of take some of that.

261
00:12:36.159 --> 00:12:38.480
But there's also the museum. I mean, I think this

262
00:12:38.679 --> 00:12:39.279
all related.

263
00:12:39.360 --> 00:12:41.960
I think that's why museums are on the rise, because

264
00:12:42.679 --> 00:12:46.440
it's again, you're unless you're the louver, you know, then

265
00:12:46.639 --> 00:12:48.960
then you're kind of yeah, that's a whole other thing.

266
00:12:49.039 --> 00:12:50.919
But they just didn't they just didn't pay attention, you know,

267
00:12:51.320 --> 00:12:54.919
they were not they did not recognize the strength that

268
00:12:54.960 --> 00:12:58.200
they had, which was the incredible collection. But they they

269
00:12:58.240 --> 00:13:01.240
ignored their weaknesses or their obstacle, which were the fact

270
00:13:01.279 --> 00:13:04.360
that they the building was falling apart and that the

271
00:13:04.440 --> 00:13:07.919
staff was miserable, and that there was security sucked. You know,

272
00:13:08.039 --> 00:13:09.960
there was a lot of problems that they had, you know.

273
00:13:10.000 --> 00:13:11.759
And but I just want to say before people, I

274
00:13:12.159 --> 00:13:15.519
can hear people, even though we haven't released the episode yet,

275
00:13:15.559 --> 00:13:17.720
I can hear people typing their comments. So Scott doesn't

276
00:13:17.759 --> 00:13:19.720
know what he's talking about when he says that the

277
00:13:20.039 --> 00:13:22.720
mega parks are dead. They're not dead. They're not going

278
00:13:22.759 --> 00:13:25.120
to go away completely. They're just not going to be

279
00:13:25.360 --> 00:13:28.840
in my opinion, and based on what I'm seeing, they're

280
00:13:28.840 --> 00:13:33.519
not going to be the monoliths or the mega monsters

281
00:13:33.519 --> 00:13:37.639
that they once were. And I think that the way

282
00:13:37.720 --> 00:13:39.559
that some of these big parks are going to stay

283
00:13:40.639 --> 00:13:45.320
with their head above water and continue is by glomming

284
00:13:45.320 --> 00:13:49.279
onto the exact right eyeps and the thing that I

285
00:13:49.279 --> 00:13:51.879
would concern that I would warn them about. And I

286
00:13:51.879 --> 00:13:53.879
think we're starting to see that. I know we're starting

287
00:13:53.919 --> 00:13:56.840
to see that in tiny ways here in Florida. A

288
00:13:56.879 --> 00:13:59.039
lot of the for example, a lot of the Disney

289
00:13:59.080 --> 00:14:02.480
perks that were pulled when they felt that they could

290
00:14:02.519 --> 00:14:04.720
do no wrong and do no harm are starting to

291
00:14:04.759 --> 00:14:10.000
eke back in. So I think value is something that

292
00:14:10.000 --> 00:14:12.200
they are recognizing. I think, let me put it this way,

293
00:14:12.559 --> 00:14:15.960
I think the masterminds of people much smarter than I

294
00:14:16.000 --> 00:14:18.320
am in the big parks are starting to see this

295
00:14:18.399 --> 00:14:21.440
as well, and they're starting to recognize, we've got to

296
00:14:22.879 --> 00:14:24.639
we've got to make it so that we don't have

297
00:14:24.720 --> 00:14:25.840
to deal with huge crowds.

298
00:14:25.960 --> 00:14:26.559
We don't have to.

299
00:14:26.600 --> 00:14:29.480
You don't have to take out a mortgage on your

300
00:14:29.480 --> 00:14:30.960
house to take your family on vacation.

301
00:14:31.519 --> 00:14:31.759
You know.

302
00:14:31.840 --> 00:14:33.519
I think they're starting to recognize that.

303
00:14:33.840 --> 00:14:37.960
Well, maybe it's just right sizing. Maybe that's it. Maybe

304
00:14:38.000 --> 00:14:38.679
it's just right.

305
00:14:38.559 --> 00:14:41.679
Sizing after you know, being introl in charge for so long.

306
00:14:42.519 --> 00:14:45.000
So I think that could be Again, it's the same

307
00:14:45.000 --> 00:14:46.639
thing as it could be an opportunity, or it could

308
00:14:46.639 --> 00:14:48.600
be a threat.

309
00:14:49.120 --> 00:14:50.519
It could be any of the things. It can be.

310
00:14:51.600 --> 00:14:54.559
It depends on if you're what you are. Yeah, it

311
00:14:54.600 --> 00:14:56.120
depends on if you're working.

312
00:14:55.879 --> 00:14:57.360
For a giant park. It could be an it could

313
00:14:57.360 --> 00:14:58.799
be a threat, or it could be an obstacle.

314
00:14:58.840 --> 00:14:59.240
That's right.

315
00:15:00.080 --> 00:15:03.639
Yeah, And I had right under that, I had creature comforts,

316
00:15:03.679 --> 00:15:07.159
which I think exactly ties into exactly what you were saying,

317
00:15:07.240 --> 00:15:10.000
because it's the same thing where it's like a lot

318
00:15:10.000 --> 00:15:12.600
of what we heard in that report and then and

319
00:15:12.720 --> 00:15:15.519
a lot of the comments are the same thing creature comforts,

320
00:15:15.559 --> 00:15:18.399
Like I remember the locker person being like mandatory four

321
00:15:18.440 --> 00:15:22.240
dollar lockers for Quasi, and it's like there are just

322
00:15:22.559 --> 00:15:25.679
are things that it's like, if you think about it,

323
00:15:25.679 --> 00:15:29.240
you're like, why why would I loved reading those comments

324
00:15:29.279 --> 00:15:31.360
actually when we did that episode, because you get a

325
00:15:31.399 --> 00:15:33.399
lot of the same perspective of people who are like,

326
00:15:33.440 --> 00:15:36.559
I'm already stressed from work and a whole week, and

327
00:15:36.600 --> 00:15:39.120
why am I gonna add extra stress? So the creature,

328
00:15:39.399 --> 00:15:42.519
like having good access to good food is something everyone's

329
00:15:42.559 --> 00:15:45.320
talked about, but I think we're still not.

330
00:15:46.840 --> 00:15:47.399
Getting there.

331
00:15:48.399 --> 00:15:50.200
So all of those things, in my opinion, are on

332
00:15:50.240 --> 00:15:54.120
the top of the opportunities list. Yeah, increasing increasing good

333
00:15:54.159 --> 00:15:59.320
culinary not making guests feel as tho they're nickeled and dimed. Yeah,

334
00:15:59.360 --> 00:16:02.440
And there's ways to do that, excuse me, without losing revenue.

335
00:16:02.720 --> 00:16:05.519
You know, there's ways to do that without losing overall

336
00:16:07.360 --> 00:16:11.360
income for the park. You just move it around and

337
00:16:11.399 --> 00:16:16.320
you you know, you recognize I always I always recommend

338
00:16:16.320 --> 00:16:19.440
to my clients, for example, if you are doing a

339
00:16:19.519 --> 00:16:22.440
seasonal event where you do a daytime product and then

340
00:16:22.440 --> 00:16:26.039
a separate ticketed nighttime event, the smartest thing you can do,

341
00:16:26.279 --> 00:16:30.600
in my opinion, is to include your parking fee in

342
00:16:30.639 --> 00:16:34.720
the ticket so that you can advertise this ticket includes parking.

343
00:16:35.120 --> 00:16:36.759
And the reason for that is when you're trying to

344
00:16:36.879 --> 00:16:39.200
change out, you know, in an hour or two hour

345
00:16:39.279 --> 00:16:41.159
time slot where you're trying to change out all of

346
00:16:41.200 --> 00:16:45.159
your day guests and your incoming nighttime guests, the last

347
00:16:45.200 --> 00:16:46.480
thing you want to do is have a backup in

348
00:16:46.519 --> 00:16:49.759
the parking lot, so you know, and people are like, well,

349
00:16:49.759 --> 00:16:52.360
we can't afford to lose that money, and my response

350
00:16:52.480 --> 00:16:54.879
is how many people are in most cars? Say there's

351
00:16:54.879 --> 00:16:58.000
an average of three people per car. Okay, what is

352
00:16:58.000 --> 00:17:01.360
your parking thirty dollars? Great, add to each ticket and

353
00:17:01.399 --> 00:17:04.359
make it free parking. Guests are not going to notice.

354
00:17:05.039 --> 00:17:07.160
They're going to go, look, I got free parking on

355
00:17:07.160 --> 00:17:07.559
this event.

356
00:17:07.599 --> 00:17:08.599
That's great.

357
00:17:11.079 --> 00:17:13.000
It's just going to come back to you in another way.

358
00:17:13.039 --> 00:17:15.240
They're going to buy food and beverage, or they're going

359
00:17:15.279 --> 00:17:17.079
to buy operationally.

360
00:17:17.480 --> 00:17:18.000
Operationally.

361
00:17:18.039 --> 00:17:20.480
It helps you because you don't. It's everybody and it's

362
00:17:20.519 --> 00:17:21.000
so annoying.

363
00:17:21.039 --> 00:17:24.640
But anyway, I my favorite example of this is still

364
00:17:24.759 --> 00:17:28.440
Hershey Park because I think their Halloween event is exactly

365
00:17:28.440 --> 00:17:31.519
everything we've just talked about because it's included for annual

366
00:17:31.519 --> 00:17:34.519
pass holders, which includes you know, it's it's seamless for

367
00:17:34.799 --> 00:17:37.319
annual passholders where they can.

368
00:17:37.759 --> 00:17:40.039
Enjoy just more. They just get more.

369
00:17:40.359 --> 00:17:44.279
You just coming during Halloween season, you just get more

370
00:17:44.759 --> 00:17:48.039
as an annual passolder there at Hershey Park. And then

371
00:17:48.039 --> 00:17:51.960
they also really really invested in culinary to create a

372
00:17:52.039 --> 00:17:55.839
tasting card and create dishes at all of their places

373
00:17:55.880 --> 00:17:58.799
that are kind of a little bit more in depth,

374
00:17:58.880 --> 00:18:02.119
more complex, right, And they have the new eatery, the

375
00:18:02.200 --> 00:18:05.000
Chocolate Town area, the new Spirit Bar, they have the

376
00:18:05.000 --> 00:18:08.119
new bar with mocktails. Like I think they're basically checking

377
00:18:08.160 --> 00:18:11.160
off every opportunity and they're finding a way to make

378
00:18:11.200 --> 00:18:16.720
it work in a larger park situation, not a mega park,

379
00:18:16.799 --> 00:18:18.119
but you know, a large park.

380
00:18:18.200 --> 00:18:20.240
Well, and what we just talked about with the mega parks,

381
00:18:20.279 --> 00:18:23.079
they're kind of sneaking back in those opportunities. There's this

382
00:18:23.200 --> 00:18:26.319
opportunity to you know, and it's little things, but it's creature,

383
00:18:26.359 --> 00:18:30.680
comfort things, you know. It's transportation, they're increasing improving transportation.

384
00:18:30.799 --> 00:18:35.079
They're they're making transportation more accessible. They're finding ways to

385
00:18:35.079 --> 00:18:39.599
to get guests into I mean anything, you can do

386
00:18:39.680 --> 00:18:42.319
anything This is just to think about as an opportunity

387
00:18:42.319 --> 00:18:45.039
for your own industry, for your own business. Anything you

388
00:18:45.079 --> 00:18:47.799
can do so that your customers, your clients, or your

389
00:18:47.839 --> 00:18:51.799
guests feel as though their life is simpler because they

390
00:18:51.799 --> 00:18:54.799
do business with you, right, is an opportunity.

391
00:18:54.839 --> 00:18:56.039
That's right, That's right, that's right.

392
00:18:57.160 --> 00:19:00.720
Okay, So next I have here the K shaped economy

393
00:19:00.880 --> 00:19:08.240
and how it's impacting design and sales. Well, I put

394
00:19:08.279 --> 00:19:11.079
and sales for me. Maybe you'd call it something different,

395
00:19:11.559 --> 00:19:15.759
but for our company. So basically, I think we talked

396
00:19:16.079 --> 00:19:18.799
I think this is also a little bit maybe it's

397
00:19:18.799 --> 00:19:20.640
all related to what we just talked about, but you know,

398
00:19:20.640 --> 00:19:21.839
we've been talking about.

399
00:19:21.599 --> 00:19:22.000
This for a while.

400
00:19:22.039 --> 00:19:23.680
It's been happening in America, at least for a while.

401
00:19:23.720 --> 00:19:25.880
It's just the idea of the case shaped or you

402
00:19:25.920 --> 00:19:27.319
have more on the bottom and more on the top.

403
00:19:27.720 --> 00:19:30.920
And I think we're definitely seeing that as a manufacturer,

404
00:19:31.000 --> 00:19:33.440
because we're seeing that, you know, you have the whole

405
00:19:33.440 --> 00:19:37.000
Haunt industry and those FECs and all the local people

406
00:19:37.079 --> 00:19:39.839
that are making their own purchases potentially like they have

407
00:19:39.880 --> 00:19:41.839
an on the handy, they have one on stap person,

408
00:19:42.279 --> 00:19:45.920
or they're already trying to you have all that stuff,

409
00:19:45.960 --> 00:19:48.519
and then you have the Disney universal kind of people.

410
00:19:48.599 --> 00:19:52.440
For for us at least where they're not, price is

411
00:19:52.519 --> 00:19:56.160
never an issue, it's more so's so almost the problems

412
00:19:56.160 --> 00:19:58.359
these two people face are really different from from our

413
00:19:58.400 --> 00:20:02.440
standpoint because on the on the bottom end, it's really

414
00:20:02.559 --> 00:20:05.079
value driven. It's really like how much can we do

415
00:20:05.160 --> 00:20:08.720
with the budget that we have? And on the upper end,

416
00:20:09.200 --> 00:20:12.920
it's actually more about like the ease of operation. It's

417
00:20:12.920 --> 00:20:16.440
more like how easily can this integrate? Like they don't

418
00:20:16.480 --> 00:20:19.400
want the bunch of labor to fix stuff, they don't

419
00:20:19.400 --> 00:20:21.039
want it to go wrong. They don't want all this stuff.

420
00:20:21.039 --> 00:20:24.279
They want like ease of operation and ease of implementation,

421
00:20:24.920 --> 00:20:28.920
and so it is really almost different product lines. But

422
00:20:29.119 --> 00:20:31.039
when then when you think about it, you extend that

423
00:20:31.079 --> 00:20:35.680
out and you think about it as like guests also

424
00:20:35.759 --> 00:20:38.119
going to it. I think it's basically what we talk about,

425
00:20:38.119 --> 00:20:40.240
like you know, you know what your guest is and

426
00:20:40.279 --> 00:20:43.880
where they're at and how much value versus.

427
00:20:43.680 --> 00:20:46.160
How much like the time and the like hitting the

428
00:20:46.200 --> 00:20:48.759
line stuff matters to them. And I think that with

429
00:20:48.839 --> 00:20:51.519
how I translated to guests versus us, which is B

430
00:20:51.559 --> 00:20:51.759
to B.

431
00:20:52.839 --> 00:20:54.759
Yeah, I think that. I think you're exactly right. I

432
00:20:54.759 --> 00:20:58.960
think you have to recognize here's going back to a

433
00:20:58.960 --> 00:21:02.119
phrase that has been used in my corner of the

434
00:21:02.119 --> 00:21:03.240
industry for many, many years.

435
00:21:03.279 --> 00:21:04.680
You got to shoot where the ducks are flying.

436
00:21:04.960 --> 00:21:08.720
So you have to recognize that there are those high

437
00:21:08.799 --> 00:21:11.680
end people who want what they want, and they want

438
00:21:11.720 --> 00:21:18.119
the velvet rope experience. They want the ability to not

439
00:21:18.279 --> 00:21:20.319
have to wait in queue. They want the ability to

440
00:21:20.720 --> 00:21:24.759
again make their lives as smooth as possible. I noticed

441
00:21:24.759 --> 00:21:28.559
this especially when I was doing work in China. When

442
00:21:28.640 --> 00:21:31.799
doing work in China, they know how to do VIP

443
00:21:32.839 --> 00:21:38.960
so incredibly well. And it's it's interesting because the same

444
00:21:39.039 --> 00:21:42.000
is true in the Middle East. But because of the culture,

445
00:21:42.759 --> 00:21:46.200
they get how to do that upper echelon. They've got

446
00:21:46.240 --> 00:21:50.519
that top top tier of financial spend. They've got that covered,

447
00:21:50.519 --> 00:21:52.079
they've got it worked into their plans, and it's not

448
00:21:52.119 --> 00:21:54.319
something they have to create on the fly. It's something

449
00:21:54.319 --> 00:21:57.880
that exists in their business model that you know, we've

450
00:21:57.920 --> 00:22:03.759
got one point three percent of the million dollar club,

451
00:22:03.880 --> 00:22:06.839
you know, that's the people that we But so they

452
00:22:06.920 --> 00:22:09.319
just plug it in so they don't lose that high

453
00:22:09.400 --> 00:22:13.000
end revenue. They also have things that are accessible for

454
00:22:13.359 --> 00:22:16.440
the opposite end of the scale, so that everyone has

455
00:22:16.440 --> 00:22:20.640
the opportunity or both ends of the of the economy

456
00:22:21.000 --> 00:22:26.000
has the opportunity to participate in your parks. But it's

457
00:22:26.079 --> 00:22:28.960
not something that you have to drastically reduce at the

458
00:22:29.039 --> 00:22:32.079
last minute. Work it in, think ahead of time. That's

459
00:22:32.119 --> 00:22:35.759
the whole purpose of doing a swad analysis. So whatever

460
00:22:35.880 --> 00:22:38.519
your industry is, whether it's got you know, it may

461
00:22:38.519 --> 00:22:40.599
not have any super high end, or it may have

462
00:22:40.640 --> 00:22:44.039
not any not have any super low end. But don't

463
00:22:44.079 --> 00:22:45.519
just think I'm going to aim for the middle and

464
00:22:45.599 --> 00:22:48.279
it's going to satisfy everyone, because that is becoming less

465
00:22:48.279 --> 00:22:51.319
and less the truth based on the way the economy

466
00:22:51.359 --> 00:22:51.559
is going.

467
00:22:51.680 --> 00:22:53.119
Right now, that's right, that's right.

468
00:22:53.319 --> 00:22:55.319
I think if it is saving money versus saving time,

469
00:22:55.880 --> 00:22:57.839
and you got to think about like what do your

470
00:22:57.880 --> 00:22:59.400
guests want. Do they want to save money or do

471
00:22:59.400 --> 00:23:02.720
they want to save time? And how what percentage of it?

472
00:23:03.119 --> 00:23:06.799
And also it could mean abandoning it and I don't

473
00:23:06.799 --> 00:23:09.599
want to againt them. We thought about this a lot,

474
00:23:09.599 --> 00:23:12.839
and especially with the tariffs impacting us quite heavily, we

475
00:23:12.960 --> 00:23:16.119
really had to be like we have tried as much

476
00:23:16.160 --> 00:23:19.039
as we can to reduce costs, and we've made a

477
00:23:19.079 --> 00:23:22.880
lot of progress. I think we've actually reduced costs maybe

478
00:23:23.000 --> 00:23:24.039
twenty to thirty percent.

479
00:23:24.400 --> 00:23:26.240
So we're trying to balance that. We're doing a lot

480
00:23:26.279 --> 00:23:27.039
of stuff to do that.

481
00:23:27.160 --> 00:23:29.799
But at the same time, the way that you have

482
00:23:29.839 --> 00:23:33.799
to engineer the product is just too you almost like

483
00:23:33.839 --> 00:23:35.799
you just don't need it if you're an indoor haunted

484
00:23:35.799 --> 00:23:38.160
attraction where you don't need We're not exposed to the weather,

485
00:23:38.279 --> 00:23:41.240
and you don't really your your lights aren't getting inspected,

486
00:23:41.279 --> 00:23:43.160
you don't need them to be ul listed. Plenty of

487
00:23:43.720 --> 00:23:46.839
attractions don't need to have ul listing stuff and all that.

488
00:23:47.079 --> 00:23:50.680
But like we it's like we have to manufacture for Disney,

489
00:23:51.680 --> 00:23:54.000
and so because of what has to go into that

490
00:23:54.119 --> 00:23:58.559
to manufacture to there, then I started telling people this

491
00:23:58.559 --> 00:24:00.920
at LDI, I'm like, we're not the best option for you.

492
00:24:01.240 --> 00:24:04.720
If you are if your primary concern is money, we're not.

493
00:24:04.759 --> 00:24:05.359
The best option.

494
00:24:05.480 --> 00:24:08.559
And that's because we have to engineer for saving time

495
00:24:08.920 --> 00:24:11.279
and for the ease of use, which is the Disney case,

496
00:24:11.480 --> 00:24:13.880
and that's how our stuff is engineered, you know, And

497
00:24:13.960 --> 00:24:15.759
so yeah, you just you.

498
00:24:15.799 --> 00:24:18.119
Kind of have to be like this is the this

499
00:24:18.119 --> 00:24:19.400
this is where.

500
00:24:18.680 --> 00:24:22.160
We're planting our flag because because it can't work on

501
00:24:22.200 --> 00:24:23.920
the other end, we don't want to race to the

502
00:24:23.920 --> 00:24:25.880
bottom of cost.

503
00:24:26.160 --> 00:24:28.640
And just and to follow that up, if you you know,

504
00:24:28.720 --> 00:24:31.960
with your with your attractions, say, for example, you're an

505
00:24:31.960 --> 00:24:37.039
attraction owner, you may have to target either I'm going

506
00:24:37.079 --> 00:24:42.160
to do five one million dollar tickets or one million

507
00:24:42.240 --> 00:24:45.279
five dollar tickets. You have to you know, focus and decide.

508
00:24:45.759 --> 00:24:48.400
You may not be able to be both. Yeah, you know,

509
00:24:48.440 --> 00:24:49.799
you may not be able to appeal to both.

510
00:24:50.240 --> 00:24:50.519
Yeah.

511
00:24:51.079 --> 00:24:54.440
So I have a clump here as our next ones,51200:24:54.519 --> 00:24:59.359



which is, like I guess, relating to AI. So there's51300:24:59.359 --> 00:25:01.720



a lot of uns certainty around AI. But I need51400:25:01.720 --> 00:25:05.480



to unpack that because when I say, it's a lot.51500:25:05.720 --> 00:25:09.119



So there's uncertainty around AI, but there's also like a51600:25:09.119 --> 00:25:12.480



loss of trusted institutions, which is also part of the51700:25:12.480 --> 00:25:16.000



AI thing. So I think, and then there's a stat51800:25:16.039 --> 00:25:18.400



that I put in my report, which is from the51900:25:18.440 --> 00:25:20.759



Reuters Institute that said, for the first time this year,52000:25:21.000 --> 00:25:23.839



social media beat TV as people's go to news source.52100:25:24.400 --> 00:25:28.559



And then paired that with that, the TikTok is staying52200:25:28.720 --> 00:25:30.839



and the algorithm is not changing, or neither is the52300:25:30.880 --> 00:25:35.839



data sources. So it's just a different landscape marketing wise52400:25:36.079 --> 00:25:39.440



for attractions and for companies. And when I say that52500:25:39.599 --> 00:25:43.160



the AI is uncertain, it's not just about the uncertainty52600:25:43.200 --> 00:25:48.400



that it pushes into these Like basically, if you're getting52700:25:48.400 --> 00:25:49.799



your news from TikTok, but if you're not sure if52800:25:49.799 --> 00:25:53.200



the TikTok is real or not, that's uncertainty. So there's that, right,52900:25:53.200 --> 00:25:56.079



But then there's also it's like the deep fake part53000:25:56.079 --> 00:25:58.200



of the AI. But then there's also the uncertainty it's53100:25:58.240 --> 00:26:01.960



injecting into the economy where it's like, you know, forty53200:26:02.000 --> 00:26:04.400



percent of our market right now is being made up53300:26:04.400 --> 00:26:08.759



of AI related companies, and like if their valuations dip53400:26:08.799 --> 00:26:09.759



we're in a recession.53500:26:10.440 --> 00:26:11.880



Will it dip? Will it not dip?53600:26:12.000 --> 00:26:15.000



Also, it's like we've become a fragile economy in many53700:26:15.039 --> 00:26:18.079



ways because of our overliance on AI. And you could53800:26:18.079 --> 00:26:20.240



say that's a great thing if you believe it's it's53900:26:20.359 --> 00:26:22.240



there's not a bubble, But if you believe there is54000:26:22.279 --> 00:26:25.079



a bubble, it could be a very dangerous thing. And54100:26:25.119 --> 00:26:29.599



I think all that is, I think that the impact54200:26:29.640 --> 00:26:33.200



for attractions is relatively low, and it's because I think54300:26:33.240 --> 00:26:35.200



most of the people impacted by that are going to54400:26:35.200 --> 00:26:37.799



be the high income earners. And so it's back to54500:26:37.839 --> 00:26:40.240



what we just talked about. If the majority of your54600:26:40.279 --> 00:26:42.720



money is from high income earners that are invested in54700:26:42.720 --> 00:26:46.680



the stock market, that could be a potential threat for you,54800:26:46.720 --> 00:26:50.160



depending on how those people feel about their liquidity. But54900:26:50.440 --> 00:26:53.359



if not, then I think you're relatively stable from that uncertainty.55000:26:53.720 --> 00:26:56.759



So where it would be a problem is in the55100:26:56.839 --> 00:26:59.880



authenticity part I mentioned at the beginning, where it's injecting55200:27:00.079 --> 00:27:01.480



like you don't know what's the deep big and what's55300:27:01.519 --> 00:27:06.559



not and everything, and and the Instagram team actually released55400:27:06.599 --> 00:27:09.400



out there they're kind of like twenty twenty six best55500:27:09.440 --> 00:27:13.200



Practices looking forward thing, and they did mention how the55600:27:13.599 --> 00:27:17.559



raw videos that are kind of on the rise because55700:27:18.240 --> 00:27:21.279



if it looks too good, people aren't sure if it's55800:27:21.359 --> 00:27:25.680



real versus if it looks like if it looks you know,55900:27:25.720 --> 00:27:27.440



it's that's part of it. It's like, does this look56000:27:27.559 --> 00:27:29.400



like your park? Does this look like a thing that56100:27:29.480 --> 00:27:31.559



could have been shot there? Does it look like you56200:27:31.599 --> 00:27:33.680



know or does it look like a movie that like56300:27:34.119 --> 00:27:36.400



you know, niver Like like I think the days of56400:27:36.440 --> 00:27:39.200



making the movie type things like trailers that Universal has56500:27:39.240 --> 00:27:42.440



done for their for their haunted houses is probably not56600:27:42.519 --> 00:27:43.400



great because you're.56700:27:43.240 --> 00:27:46.240



Not sure if people aren't sure if it's real versus.56800:27:45.960 --> 00:27:47.599



I think the most basic version of this is the56900:27:47.960 --> 00:27:52.920



preference now of shooting vertically versus shooting horizontally. Yeah, to me,57000:27:53.000 --> 00:27:56.839



that is the most basic of the shift to vertical.57100:27:56.920 --> 00:27:58.519



The reason I think more people prefer it started to57200:27:58.519 --> 00:28:02.160



prefer the vertical format was because, oh, that's got to57300:28:02.200 --> 00:28:03.960



be real, because someone shooting it on their phone.57400:28:04.599 --> 00:28:06.559



You know, it's it is.57500:28:07.359 --> 00:28:10.720



It's a unique it's a unique situation, and I think57600:28:10.799 --> 00:28:12.880



that you know, when it comes to when it comes57700:28:12.920 --> 00:28:14.359



to AI, I think it's something that we have to57800:28:14.400 --> 00:28:17.200



keep an eye on because this is, Yes, it is57900:28:17.240 --> 00:28:21.519



a potential threat, I think. However, however, I also think58000:28:21.519 --> 00:28:25.559



it's a great opportunity. Just like just like with any58100:28:25.599 --> 00:28:27.920



new tool, there's always going to be a certain fear.58200:28:27.920 --> 00:28:29.480



There's always going to be a how do we use58300:28:29.559 --> 00:28:33.599



this tool? You know, going back a thousand, hundred thousand years,58400:28:33.839 --> 00:28:36.720



not quite that far, but when they started using cars58500:28:36.839 --> 00:28:40.119



versus horses, A lot of people don't realize that there58600:28:40.160 --> 00:28:44.000



were huge organizations that were terrified and thought that the58700:28:44.079 --> 00:28:46.720



use of automobiles and you know, human beings traveling this58800:28:46.839 --> 00:28:49.759



fast was going to kill out the human race. So58900:28:50.160 --> 00:28:51.880



you know, it's it's one of those situations where you59000:28:51.920 --> 00:28:53.839



have to kind of look at it and as Philip said,59100:28:54.160 --> 00:28:56.599



you have to kind of evaluate how is this going59200:28:56.640 --> 00:28:59.319



to work for me? You know, I've said it before.59300:28:59.359 --> 00:29:01.680



AI is not going to take anybody's is not going59400:29:01.759 --> 00:29:04.400



to replace anybody, but it might somebody who can use59500:29:04.440 --> 00:29:06.519



AI might replace somebody who can't use AI.59600:29:06.880 --> 00:29:10.480



So I think neither it's a threat or opportunity depends59700:29:10.519 --> 00:29:15.200



on the ownership. So like if you are an employee59800:29:15.559 --> 00:29:17.960



and you're owning AI to help you be a better59900:29:18.000 --> 00:29:23.160



employee versus if you are a team leader who is60000:29:23.279 --> 00:29:25.920



using AI to like replace employees. I mean it depends60100:29:25.960 --> 00:29:28.559



on the ownership. Who owns it, like who owns who60200:29:28.599 --> 00:29:32.079



owns the the use? Like where is the ownership rights?60300:29:32.079 --> 00:29:32.640



Where you know?60400:29:32.680 --> 00:29:35.160



Where is do you own your work or does the60500:29:35.200 --> 00:29:37.559



company own your work that then they can replace you60600:29:38.079 --> 00:29:38.519



with it?60700:29:39.000 --> 00:29:39.799



Or are that you know?60800:29:39.880 --> 00:29:42.440



And and is it going to be something that that60900:29:42.720 --> 00:29:45.359



destroys way more jobs this year or is it going61000:29:45.440 --> 00:29:48.079



to be something that makes our productivity as a as61100:29:48.079 --> 00:29:51.559



a country go higher. And in the theme park industry,61200:29:51.799 --> 00:29:54.680



it's again a little bit more insulated because we don't61300:29:54.759 --> 00:29:57.400



yet quite yet have robots that do a lot of61400:29:57.519 --> 00:30:00.440



a lot of our entry level and a lot of61500:30:00.440 --> 00:30:04.279



that stuff. But you know, so I think the higher end,61600:30:04.319 --> 00:30:06.680



like what it's almost like what Scott I do, is61700:30:06.720 --> 00:30:08.880



a little bit more at risk, I think than a61800:30:08.920 --> 00:30:11.799



lot of the bulk of your You know, you're going61900:30:11.880 --> 00:30:14.079



to need somebody that's going to still be moving people62000:30:14.119 --> 00:30:16.200



around and guest services and all that stuff is for62100:30:16.559 --> 00:30:18.480



the time being still, but the rest of it, I62200:30:18.480 --> 00:30:19.720



think is a question of ownership.62300:30:20.319 --> 00:30:20.559



Yep.62400:30:20.759 --> 00:30:23.599



And I think we've learned that that people are the62500:30:23.640 --> 00:30:26.359



best form of AI. You know, people can can adapt62600:30:26.440 --> 00:30:28.519



to a situation, they can adjust to a situation in62700:30:28.559 --> 00:30:31.000



real time. And when it comes to guest service, I62800:30:31.000 --> 00:30:32.160



think that's one of the things that we have to62900:30:32.160 --> 00:30:35.240



continue to remember because I think Disney kind of learned63000:30:35.240 --> 00:30:36.200



that people.63100:30:36.000 --> 00:30:36.880



Got tired of that quick.63200:30:37.319 --> 00:30:40.799



So make sure that make sure that you work that63300:30:40.880 --> 00:30:44.000



into your plan so that you don't rely on AI63400:30:44.079 --> 00:30:47.480



for things that should probably be done by real humans.63500:30:47.559 --> 00:30:51.160



Just something to think about, all right, Well, look at that.63600:30:51.200 --> 00:30:51.599



We're done.63700:30:51.720 --> 00:30:53.400



I don't know how we finished that so quickly, but63800:30:54.160 --> 00:30:56.480



we did. And we probably didn't cover half the things63900:30:56.480 --> 00:30:58.640



on Phillip's list. Now I still have like five or six.64000:30:59.039 --> 00:30:59.559



That's okay.64100:30:59.559 --> 00:31:01.920



That's okay because we will talk about that and kind64200:31:01.920 --> 00:31:04.960



of how to take this information and utilize it in64300:31:05.000 --> 00:31:08.200



our Patreon show Unhinged. But for now, guys, thank you64400:31:08.279 --> 00:31:10.559



all very very much for watching. Please, if you're watching64500:31:10.640 --> 00:31:12.119



on YouTube, please.64600:31:11.960 --> 00:31:14.160



Subscribe, Please subscribe, Yes, please.64700:31:14.039 --> 00:31:18.240



Please subscribe, and yeah, because there the sooner you subscribe,64800:31:18.480 --> 00:31:20.079



the more likely it is that we'll be able to64900:31:20.079 --> 00:31:22.480



continue this and hopefully you're getting something out of it,65000:31:22.559 --> 00:31:25.400



and even if it's just thirty minutes of listening to65100:31:25.440 --> 00:31:25.960



us ramble.65200:31:26.039 --> 00:31:27.319



So thank you very65300:31:27.400 --> 00:31:29.279



Much, have a great new year, and we will see65400:31:29.279 --> 00:31:30.160



you next week.

Scott Swenson, ICAE Profile Photo

For over 30 years, Scott Swenson has been bringing stories to life as a writer, director, producer, and performer. His work in theme parks, consumer events, live theatre, and television has given him a broad spectrum of experiences. In 2014, after 21 years with SeaWorld Parks and Entertainment, Scott formed Scott Swenson Creative Development. Since then he has been providing impactful experiences for clients around the world. Whether he is installing shows on cruise ships or creating seasonal festivals for theme parks, writing educational presentations for zoos and museums or training the next generation of attractions professionals, Scott is always finding new ways to tell stories that engage, educate and entertain.

Philip Hernandez, ICAE Profile Photo

CEO of Gantom, Publisher of Haunted Attraction Network

Philip is a journalist reporting on the Haunted House Industry, Horror events, Theme Parks, and Halloween. He is also the CEO of Gantom Lighting and Founder / Publisher of the Haunted Attraction Network, the haunted attraction industry's most prominent news media source. He is based in Los Angeles.